Customer Service Representative (Property Management)
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Overview
Schedule
Full-time
Career level
Senior-level
Compensation
$19-$20/hour
Benefits
Health Insurance
Dental Insurance
Life Insurance
Job Description
Behind every great community is someone who knows how to listen, follow through, and make people feel heard. If you're the kind of person who anticipates needs, manages the details others miss, and builds trust with every interaction – you’re exactly who we're looking for.At Capital Property Solutions (CPS), our Resident Services team is the heartbeat of our operation - turning resident requests into trusted relationships. This is where strong communicators, organized problem-solvers, and customer-focused professionals thrive.We’re looking for a Resident Services Coordinator who can manage details without losing sight of the big picture, juggle a busy inbox without breaking a sweat, and turn even a frustrated caller into a satisfied one.Why Join Us?At CPS, we invest in our people. We offer competitive compensation of $19-$20/hr, plus 100% paid medical insurance. You’ll also receive a comprehensive benefits package that includes:
- Dental, life insurance, and HSA options
- 11 paid holidays + generous vacation, sick, and wellness time
- Weekends off and a Monday–Friday schedule
- Company-provided computer and tools
- Career growth opportunities with a strong track record of internal promotion
- A workplace culture that recognizes great work and treats team members like family
- Be the first line of communication for residents - responding to phone calls, emails, and formal requests with professionalism and care
- Handle day-to-day processes like community mailers, document tracking, portal updates, and key fob management
- Support property managers by processing forms, maintaining rosters, and distributing communication to residents
- Enter, track, and update critical resident data to ensure accurate and timely service
- Keep things running smoothly behind the scenes, from assisting with annual meeting prep to managing application paperworkRepresent CPS with confidence and compassion, even when challenges arise
- Have a high school diploma or equivalent (prior customer service experience is a big plus)
- Bring a professional, clear, and friendly communication style, both in writing and over the phone
- Can stay calm and solution-focused in de-escalating customer challenges
- Are tech-savvy, with strong Microsoft Office skills (especially Word, Excel, and Outlook)
- Take pride in your attention to detail, and feel confident managing multiple tasks at once
- Enjoy being part of a supportive team but are comfortable working independently too
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FAQs About Customer Service Representative (Property Management) Jobs at Capital Property Solutions
What is the work location for this position at Capital Property Solutions?
This job at Capital Property Solutions is located in Columbus, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Capital Property Solutions?
Candidates can expect a pay range of $19–$20 per hour for this role.
What employment applies to this position at Capital Property Solutions?
Capital Property Solutions lists this role as a Full-time position.
What experience level is required for this role at Capital Property Solutions?
Capital Property Solutions is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Capital Property Solutions for this role?
Capital Property Solutions offers following benefits: Health Insurance, Dental Insurance, Life Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Capital Property Solutions?
You can apply for this role at Capital Property Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.