Customer Service Representative
CAREERXCHANGE, Inc.Medley, FL
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Job Description
Customer Service Representative (Bilingual – English/Spanish)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
We are seeking a Bilingual Customer Service Representative to join a fast-paced and high-volume call environment. This role requires strong customer service skills, comfort handling 80+ inbound calls daily, and experience working with ERP systems. The ideal candidate is detail-oriented, reliable, and able to multitask in a busy setting.
Key Responsibilities
- Handle a high volume of inbound customer calls (80+ per day)
- Communicate with customers via phone, email, and chat
- Assist with order processing, billing questions, and issue resolution
- Enter and maintain accurate customer and order information in an ERP system
- Build positive relationships with customers through clear and professional communication
- Recommend appropriate products or services based on customer needs
- Ensure customer records are accurate and up to date
Qualifications
- Bilingual in English and Spanish (required)
- Proven experience in a high call volume customer service role
- Experience using ERP systems (Macola experience is a plus)
- Strong attention to detail and accurate data entry skills
- Ability to work in a fast-paced environment
- Reliable transportation and ability to work on-site Monday–Friday, 8am–5pm
- Prior experience in HVAC or a related industry is a plus, but not required
Additional Information
- Candidates who are currently unemployed may be considered for temp-to-hire
- Opportunity for temp-to-perm or direct hire based on performance and client needs
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.