Customer Service Representative
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$16-$18/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Customer Service Specialist
At Castle Automotive Group, we prioritize people - both our customers and our team. This position is ideal for someone who enjoys building connections, solving problems, and creating great experiences, without a traditional sales-focused environment.
This offers hands-on experience where you'll work closely with our department managers. In this position, you'll develop communication, organizational, and customer service skills while gaining insight into dealership operations.
What You’ll Do
- Respond to customer inquiries via phone, text, email, and online platforms
- Provide friendly, helpful information and guidance
- Assist customers with scheduling appointments and next steps
- Follow up to ensure a smooth and stress-free experience
- Keep accurate records of customer interactions
- Represent Castle Automotive Group with professionalism and care
- Support dealership staff with other tasks as needed
What We’re Looking For
- Strong verbal and written communication skills with a warm demeanor
- A genuine passion for helping people with positive attitude
- Previous customer service experience is helpful, but not required
- Eagerness to learn and be trained in dealership processes
- Ability to multi-task and thrive in a fast-paced team environment
- Driven and goal-oriented personality to reach your full potential
Compensation & Benefits
- Competitive base pay + generous performance-based bonuses - up to $40k - $50 annually
- Opportunities for growth within Castle Automotive Group dealerships
- Positive, team-driven work environment
- 401(K) with employer match
- Major Medical & Dental (50% employee paid premium) & Vision
- Voluntary Benefits (Accident, Critical Illness, Disability, and more)
- Paid Time Off accrued from date of hire
- Employee vehicle purchase discounts
Pay $16.00-$18.00/hour
Join Castle Automotive Group, a trusted network of automotive dealerships dedicated to providing a seamless and welcoming experience for every customer. We’re looking for a Customer Service Specialist who enjoys helping people, communicating clearly, and making every interaction a positive one.
If you’re looking for a role where you can make an impact while growing your career, we’d love to meet you.
To learn more about us visit: https://jointeamcastle.com/
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative Jobs at Castle Buick-GMC
What is the work location for this position at Castle Buick-GMC?
This job at Castle Buick-GMC is located in North Riverside, Illinois, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Castle Buick-GMC?
Candidates can expect a pay range of $16–$18 per hour for this role.
What employment applies to this position at Castle Buick-GMC?
Castle Buick-GMC lists this role as a Full-time position.
What experience level is required for this role at Castle Buick-GMC?
Castle Buick-GMC is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Castle Buick-GMC for this role?
Castle Buick-GMC offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Castle Buick-GMC?
You can apply for this role at Castle Buick-GMC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.