Customer Service Representative
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$800-$1,200/week
Benefits
Paid Vacation
Career Development
Job Description
Benefits:
- Company parties
- Competitive salary
- Opportunity for advancement
- Paid time off
- Signing bonus
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- Associates Degree
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $800.00 - $1,200.00 per week
About Us
We are an innovative IT company based in Nashville, Tennessee.
A collective of innovative minds and spirited individuals, committed to bringing their best in a dynamic and supportive workspace.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative Jobs at Cb
What is the work location for this position at Cb?
This job at Cb is located in New York, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Cb?
Candidates can expect a pay range of $800–$1,200 per week for this role.
What employment applies to this position at Cb?
Cb lists this role as a Full-time position.
What experience level is required for this role at Cb?
Cb is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Cb for this role?
Cb offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Cb?
You can apply for this role at Cb either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.