Customer Service Representative

Cesna RecruitmentNorthvale, NJ

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

[Position]

Customer Service Representative

[About Our Client]

One of the leading contract and hospitality distributors of textiles focused on technological innovation and performance. The brand offers to interior designers and architects upholstery fabrics, wall covering, wall tiles, and acoustical solutions.

[Job Summary]

We are seeking a Customer Service representative to support our growing business. This person would be responsible for answering emails, calls, order entry, order management follow up. The candidate must be very custom centric, detail oriented, organized, able to multi-task, mindful of customer urgency, strong written / verbal communication skills and be able to collaborate with other team members.

[Job Description]

- ERP Customer Order Entry / Order Management

- Answer emails and calls (stock check, order status, general production information, product quotes, testing)

- Back Order / Stock Analysis to submit production request

- Preparing shipping documents

- Communicate with Customer Service and Sales teams

- Provide a customer service experience focused on finding solutions

Requirements

What We Envision for the Future

- A candidate with the willingness to continuously learn

- Capable of identifying opportunities

- Ability to find solutions and interpret visual layouts

- Assist in streamlining the customer experience

[Qualifications]

- Must be detail oriented, highly organized, and proactive.

- Problem solver

- Strong time management skills

- Prior experience in customer service

- Team player willing to jump in and help.

- Experience with Sales Force and Slack not required but a plus.

- Experience with Microsoft Office (Excel, Outlook…)

- Knowledge of Interior Design Business or visual design literacy is not required but a plus.

- The ideal candidate may have a graphic design background or studied design in school. The position needs to be filled by someone that is comfortable looking at a design to find solutions or understanding of the customers needs.

Benefits

[What's On Offer]

- Salary 47-50k

- Health, Vision and Dental

- Simple IRA

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FAQs About Customer Service Representative Jobs at Cesna Recruitment

What is the work location for this position at Cesna Recruitment?

This job at Cesna Recruitment is located in Northvale, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Cesna Recruitment?

Employer has not shared pay details for this role.

What employment applies to this position at Cesna Recruitment?

Cesna Recruitment lists this role as a Full-time position.

What experience level is required for this role at Cesna Recruitment?

Cesna Recruitment is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Cesna Recruitment for this role?

Cesna Recruitment offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Cesna Recruitment?

You can apply for this role at Cesna Recruitment either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.