Customer Service Representative

City of LebanonLebanon, MO

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Job Description

Join Our Team as a Customer Service Representative!

Are you passionate about community engagement and making a difference? Join our dedicated team as the Customer Service Representative for our City utility services!

In this vital role, you will be responsible for processing payments from individuals, businesses, and organizations for essential utilities and services, all while providing an exceptional customer experience. As the primary contact for our customers, you'll handle requests related to utility services-including electric, sewer, and water-ensuring that all account information is accurate and up to date.

Your Key Responsibilities Will Include:

Payment Processing: Accurately process payments and manage delinquent accounts, providing information on alternative payment options to assist customers in need.
Service Requests: Efficiently handle all requests for utility services, ensuring prompt and accurate service.
Documentation Preparation: Assist in preparing documents for various licenses, permits, and inspections as required.
Customer Support: Offer support and guidance to customers regarding their accounts, services, and available programs.

What We Are Looking For:

High School Diploma or equivalent
Strong attention to detail and organizational skills
Ability to maintain confidentiality of customer information

Why Join Us?

Competitive Pay
Excellent Benefits
Team- Oriented Environment

If you're ready to play a crucial role in enhancing our community's utility services and helping residents, we want to hear from you! For more details about this key role, please clink the link below.

Must be able to successfully complete a background check/investigation, pre-employment drug test. Must have a valid driver's license.

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FAQs About Customer Service Representative Jobs at City of Lebanon

What is the work location for this position at City of Lebanon?

This job at City of Lebanon is located in Lebanon, MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at City of Lebanon?

Employer has not shared pay details for this role.

What employment applies to this position at City of Lebanon?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at City of Lebanon?

You can apply for this role at City of Lebanon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.