Customer Service Representative

CK Agency LLCLittle Rock, AR

$40,000 - $40,000 / year

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Overview

Compensation

$40,000-$40,000/year

Job Description

Are you looking to grow? So are we! CK Agency LLC in Little Rock, Arkansas, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Administration / CSR. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!

Salary Range: $40000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Develop new Financial Services opportunities.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products and services.
Provide exceptional customer service and support.
Be outstanding at relationship building.

Requirements

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Be a great self-starter with a sense of urgency.
Must have ability to multi-task.
Professional phone etiquette.

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FAQs About Customer Service Representative Jobs at CK Agency LLC

What is the work location for this position at CK Agency LLC?

This job at CK Agency LLC is located in Little Rock, AR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at CK Agency LLC?

Candidates can expect a pay range of $40,000 and $40,000 per year.

What employment applies to this position at CK Agency LLC?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at CK Agency LLC?

You can apply for this role at CK Agency LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.