Customer Service Representative

ClassetTigard, OR

$20+ / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$20+/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Ace Handyman Services is hiring a Customer Service Representative!

Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit team! We are Portland's top-rated handyman business, focusing on community and bringing helpful services to Portland area homes since 2010. Our mission is to continue the premium customer experience found in Ace Hardware stores to our customers’ homes by helping with their home improvement needs.

As a Customer Service Representative (CSR), you’ll play the critical role of engaging customers and assisting them with getting the home improvement services they seek scheduled and completed.

Starting Pay Rate: $20 per hour

Responsibilities:

Partner with other CSRs to answer phone calls and respond to online inquiries
Book appointments and resolve scheduling conflicts as they occur
Input and maintain job information in customer management software
Team with field employees to provide a superior customer experience
Perform quality assurance and warranty calls to ensure customer satisfaction

Requirements

3+ years of customer service experience in the construction/home improvement industry
1+ year experience booking appointments and resolving scheduling conflicts
Great attitude with ability to accurately communicate and schedule services on the phone
Good organizational and multitasking skills
Comfortable billing customers and taking payments
Prior clerical and data entry experience
Proficient with Microsoft Office, including Outlook, Word, Excel and Mac computers

Nice to Have:

Experience using customer management software
Project management experience
Prior sales experience and experience leveraging a sales script
QuickBooks experience

Benefits

Community is important to us and that starts with a team that takes care of each other. We offer an

employee-friendly work environment with plenty of opportunities to advance in our quickly growing

company. Additionally, we offer the following best-in-class benefits package:

Health, dental, vision, 401(k) benefits
Paid vacation days
Sick pay
Paid holidays
$50 monthly mobile phone stipend
Monthly performance bonuses
Regular pay reviews
A flexible work environment, and more!

Apply today to join our team!

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FAQs About Customer Service Representative Jobs at Classet

What is the work location for this position at Classet?

This job at Classet is located in Tigard, OR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Classet?

Candidates can expect a pay range of $20 (per hour).

What employment applies to this position at Classet?

Classet lists this role as a Full-time position.

What experience level is required for this role at Classet?

Classet is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Classet for this role?

Classet offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, 401k Matching/Retirement Savings, Home Office Reimbursement/Stipend, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Classet?

You can apply for this role at Classet either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.