Customer Service Representative - Service Coordinator

About Us:

Closet Factory, is the custom storage solution authority serving the Charlotte area's need for custom space organization throughout the home. We design, sell, manufacture and install custom closets, home offices, garages, pantries, bookshelves and more. Our products are of the highest quality.

We have a very close-knit team that interacts every day. Our factory in Charlotte custom manufactures all of the cabinetry that we install. Our factory team prepares each job and checks it for accuracy and quality before it is installed at our client's home by our professional installation crews. Client satisfaction is our priority.

Job Benefits:

• This position is NOT remote
• Hours are 8:00 am- 4:30pm, Monday- Friday
• Full-time, permanent position
• Starting pay range between $18 - $22/hr based on experience and skills
• Year-round work in a clean, safe and happy work environment
• Vacation plan after probationary period
• 401(k) Plan with company match after probationary period
• Health insurance available after probationary period
• Full vision and dental insurance available after probationary period
• 10 paid holidays after probationary period

Job Responsibilities:

• Answering and placing calls
• Scheduling appointments
• Working with clients and handling every phase of their jobs
• Greet clients that visit our showroom and factory and occasionally give them a tour
• Working with other team members who are in the field
• Responsible for problem resolution for clients
• Maintaining customer database and input of information into computer and other general office tasks
• Support for manufacturing manager
• Support for sales manager
• Support for installation manager

Specific Skills:

• Good organization skills and the ability to multi-task
• Computer experience including MS Word and Excel and Google Sheets, Docs and Drive
• Math skills at the high school level, minimum of Algebra
• Strong and precise follow-through
• Strong written and oral communication skills
• Ability to prioritize work assignments, critical tasks and routine work
• Strong work ethic and desire to perform as part of a team are an absolute necessity
• Excellent phone skills and must be able to convey to our clients an honest care for them and their projects

The Position:

We are searching for a team member to add to our close-knit team of individuals in Customer Service in Charlotte. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs.

There is a high level of activity. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the office and all challenges are handled as a group. All clients need to be handled with 5 star service, so we are looking for those individuals with great customer service skills.

If you are energetic and upbeat, this may be the place for you. Our work environment is casual, but fast paced. We recognize people as our most valuable asset; we train and offer ongoing support so you can excel in your position. If you are thinking about taking the next big step in your career, this may be the opportunity you have been waiting for.

Hours are:

Monday- Friday : 8:00 am to 4:30 pm.

Must be available to work late one evening per week, if needed.

Occasional overtime may be required.