Customer Service Representative, Work from Home
Coldwater Law Offices Lillis & Jansen PCMemphis, Tennessee
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
Remote
Job Description
Lillis & Jansen PC. HIRING for a Customer Service Representative
Work for a positive company with a business culture and core fundamentals to be the best!
Base Pay plus commission and bonuses.
Customer Service Representative will be responsible for working from a home office and local REMOTELY.
The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by Lillis & Jansen PC. To do well in this role, you need to be a people-person who is detail oriented and posse a strong interested in exceeding expectations.
Responsibilities:
- Ensure customer satisfaction and provide professional support.
- Communicate and coordinating with colleagues as necessary.
- Communicate with customers through various channels (i.e., phone, email, chat, etc.).
- Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Knowledgeable in our products and services
- Keep records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
Requirements
- At least 18 years of age
- Aptitude to multi-task and adjust quickly to change in a busy financial service center
- Familiarity with CRM systems and practices
- Previous contact center experience
- High school diploma or equivalent
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- 2 years of recent financial experience
- Ability to contribute in a fast paced, team-oriented environment
Benefits
- 401(k)
- Referral program
- Employee discount
- Paid time off
- Health insurance
- Flexible schedule
- Dental insurance
- Vision insurance
Automate your job search with Sonara.
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FAQs About Customer Service Representative, Work from Home Jobs at Coldwater Law Offices Lillis & Jansen PC
What is the work location for this position at Coldwater Law Offices Lillis & Jansen PC?
This job at Coldwater Law Offices Lillis & Jansen PC is located in Memphis, Tennessee, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Coldwater Law Offices Lillis & Jansen PC?
Employer has not shared pay details for this role.
What employment applies to this position at Coldwater Law Offices Lillis & Jansen PC?
Coldwater Law Offices Lillis & Jansen PC lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at Coldwater Law Offices Lillis & Jansen PC?
Coldwater Law Offices Lillis & Jansen PC is looking for a candidate with "Senior-level" experience level.
Does Coldwater Law Offices Lillis & Jansen PC allow remote work for this role?
Yes, this position at Coldwater Law Offices Lillis & Jansen PC supports remote work, giving candidates the flexibility to work outside the primary office location.
What is the process to apply for this position at Coldwater Law Offices Lillis & Jansen PC?
You can apply for this role at Coldwater Law Offices Lillis & Jansen PC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.