Customer Service Representative
Conflux Systems, Inc.Cary, NC
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Job Description
The Customer Service Representative is a dynamic, non–call center role focused on delivering a world-class customer experience in a fast-paced service environment. This position owns end-to-end (E2E) planning, scheduling, and customer communication for service events, ensuring contractual commitments are met while optimizing field resource utilization. The role requires critical thinking, problem-solving, and strong coordination with field and operations teams to manage changing priorities and time-sensitive workloads.Responsibilities
- Own E2E planning and scheduling for allocation and deployment of field resources
- Manage customer communications E2E for all service events, including complex scheduling discussions
- Apply prioritization logic to align customer commitments with available capacity
- Deploy and coordinate field resources, acting as a key decision-maker in collaboration with field management
- Perform capacity planning to meet cyclical demand and service-level commitments
- Reprioritize activities using strong problem-solving and critical-thinking skills
- Ensure timely, accurate scheduling while reducing conflicts and delays
- Deliver a consistent, high-quality customer experience aligned with KPIs
- 2–5 years of experience in a customer-facing or customer relationship role within a fast-paced environment
- Strong customer service, communication, and interpersonal skills
- Proven ability to manage competing priorities and meet performance metrics
- Excellent organizational and time-management skills
- Proficiency with MS Office (Excel, Word, PowerPoint, Outlook)
- Ability to collaborate cross-functionally and influence outcomes
- Associate degree or equivalent experience required
- Experience with resource scheduling, capacity planning, or service operations preferred
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FAQs About Customer Service Representative Jobs at Conflux Systems, Inc.
What is the work location for this position at Conflux Systems, Inc.?
This job at Conflux Systems, Inc. is located in Cary, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Conflux Systems, Inc.?
Candidates can expect a pay range of $30.
What employment applies to this position at Conflux Systems, Inc.?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Conflux Systems, Inc.?
You can apply for this role at Conflux Systems, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.