Customer Service Representative
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Remote
Compensation
$17+/hour
Benefits
Health Insurance
Paid Vacation
Career Development
Job Description
Call Center AgentThe Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks.This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking.This role directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach.The Call Center Agent owns not only accurate call handling and booking execution, but also maximizing every inbound opportunity into revenue through effective sales execution.Who We AreOur mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!Location:Must live in Alabama, Arizona, Florida, Georgia. Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, VirginiaWhat We Offer:
- Competitive salary - starting at $17/hour
- Medical Benefits -available after 90 days!
- Retirement Savings Plan
- Vacation Pay
- Paid training
- Advancement Opportunities
- Answer all incoming calls or online inquiries, as the initial point of contact
- Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
- Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
- Conduct service-related, follow-up calls to check in on past customers and assess their current needs
- Help the field team by taking detailed notes from customer calls and entering them into our system
- Contribute to our company’s culture by being upbeat and hard-working
- High School Diploma/GED is required
- Self-starter, reliable, flexibility with hours
- High level of accuracy and efficiency
- Exceptional verbal and written communication skills
- Courteous, professional manner, strong customer service skills
- Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
- Excellent multitasking and follow-up skills, with high attention to detail
- Excellent interpersonal communication skills on a professional and technical level
- Able to work both independently and as part of a team
- Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
- This entry-level work-from-home job works a flexible schedule depending on business needs.
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FAQs About Customer Service Representative Jobs at Contractor In Charge
What is the work location for this position at Contractor In Charge?
This job at Contractor In Charge is located in Orlando, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Contractor In Charge?
Candidates can expect a pay range of $17 (per hour).
What employment applies to this position at Contractor In Charge?
Contractor In Charge lists this role as a Full-time position.
What experience level is required for this role at Contractor In Charge?
Contractor In Charge is looking for a candidate with "Senior-level" experience level.
Does Contractor In Charge allow remote work for this role?
Yes, this position at Contractor In Charge supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Contractor In Charge for this role?
Contractor In Charge offers following benefits: Health Insurance, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Contractor In Charge?
You can apply for this role at Contractor In Charge either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.