Customer Service Representative

CSN CollisionParamount, CA

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Paid Holidays

Paid Vacation

Paid Sick Leave

Job Description

Company Overview: Xclusive Auto Collision And Wraps specializes in collision repair, auto body painting, vehicle wraps, paint protection film installation, vehicle restoration, and custom auto accessory and wrap services. The company prioritizes craftsmanship, quality repairs, customization, and a high standard of customer service.

Position Summary: As a Customer Service Representative, you will be the first point of contact for customers seeking collision repair, painting, wraps, or custom work. You will guide customers through the intake, scheduling, and support process, ensuring their experience is smooth and professional, and representing Xclusive’s commitment to quality and service.

Key Responsibilities:

· Greet customers (in person and by phone), respond to inquiries about repair, wrap, painting, restoration and customization services.

· Explain service options (collision repair, auto painting, wraps, paint protection film, custom work, restoration) clearly and help customers select what meets their needs.

· Schedule appointments for inspections, repairs, paint jobs, wraps, or restoration services; manage calendar and job queue.

· Collect vehicle details, customer information, and record customer requests and damage descriptions accurately.

· Maintain open communication with customers regarding their job status, projected timelines, and pickup details.

· Coordinate with technicians and shop management to ensure smooth handoff, and follow up for customer satisfaction.

· Maintain a clean, welcoming reception area; manage administrative tasks (filing, phone messages, follow-ups).

Requirements

· Prior experience in customer service, front-desk, or administrative role — ideally in auto repair or related industry (preferred but not strictly required).

· Excellent communication skills, both verbal and written.

· Strong organizational skills and attention to detail.

· Comfortable learning about auto-body, collision repair, painting, wraps, and customization services.

· Professional, friendly demeanor, patient, customer-focused, and reliable attendance.Bi-lingual/Spanish speaking required

Benefits

· Competitive pay based on experience

· Paid holidays, paid time off, and paid sick days

· On-the-job training to build knowledge and skills

· Opportunity to work with a team committed to quality collision, paint, wrap, and customization service

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FAQs About Customer Service Representative Jobs at CSN Collision

What is the work location for this position at CSN Collision?

This job at CSN Collision is located in Paramount, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at CSN Collision?

Employer has not shared pay details for this role.

What employment applies to this position at CSN Collision?

CSN Collision lists this role as a Full-time position.

What experience level is required for this role at CSN Collision?

CSN Collision is looking for a candidate with "Senior-level" experience level.

What benefits are offered by CSN Collision for this role?

CSN Collision offers following benefits: Paid Holidays, Paid Vacation, Paid Sick Leave, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at CSN Collision?

You can apply for this role at CSN Collision either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.