Customer Service Representative
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Overview
Job Description
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
- Assist customers in troubleshooting issues with water treatment products and services.
- Process orders, manage account updates, and handle billing inquiries accurately.
- Provide product information and recommendations to enhance customer satisfaction.
- Collaborate with team members to resolve customer issues and improve service delivery.
- Maintain customer records and documentation in our ERP system (DMS).
- Participate in training sessions to stay updated on new products and services.
- Contribute to a positive team environment through effective communication and support.
- High school diploma or equivalent; associate's degree preferred.
- 1-2 years of experience in customer service or a related field.
- Strong communication skills, both verbal and written.
- Proficient in Microsoft Office and customer relationship management (CRM) software.
- Ability to handle difficult situations with empathy and professionalism.
- Detail-oriented with strong organizational skills.
- Flexible and adaptable to changing priorities in a fast-paced environment.
- Passion for helping customers and a commitment to delivering outstanding service.
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.