Customer Service Representative

Customer Contact ServicesWinston-Salem, NC

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

At Customer Contact Services (CCS), we are a growing, fast-paced contact center that provides professional telephone answering services for a wide range of clients. Our team takes pride in delivering accurate, courteous, and timely service while managing a high volume of inbound calls. We are looking for dependable, customer-focused individuals who can stay organized, follow processes, and maintain professionalism in a dynamic call center environment.The Customer Service Representative (CSR) is responsible for handling inbound calls for multiple clients in a courteous, professional, and timely manner. Primary responsibilities include following client-specific scripts, gathering and documenting caller information accurately, scheduling appointments, and ensuring messages are relayed correctly. CSRs must be able to manage back-to-back calls, adapt quickly between different client accounts, and provide consistent service in a busy call center setting.

Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.Job Responsibilities:

Deliver exceptional customer service to all callers
Answer incoming calls in a timely manner
Identify caller’s needs for call resolution
Adhere to company scripts and procedures to ensure consistency
Provide customers with product and service information
Accurately process online reservations
Accurately document call information and interactions
Maintain knowledge base of evolving products and services
Identify and escalate issues to supervisors
Maintain Quality Assurance standards
Ongoing training for all CCS client programs and accounts
Other duties as assigned

Requirements:

G.E.D. or higher education level
One year of call center or customer service experience
Understanding of basic computer hardware, software, and general systems
Computer navigation & typing skills to manage multiple programs, platforms, and systems
Ability to identify, understand, and protect confidential information
Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
Excellent written communication and documentation skills
Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules.
Strong problem-solving skills and attention to detail.

Availability Requirements:

20-40 hours per week
Available Saturday or Sunday

Available shifts:

6:00 AM - 10:00 AM CST
10:30 AM - 7:00 PM CST
12:30 PM - 9:00 PM CST
2:30 PM - 11:00 PM CST

Equipment Requirements:

Keyboard- F1- F12 keys, Page Up/Page Down
Two monitors
Webcam
Ability to connect to internet via an ethernet cord (WIFI not permitted)
Wired USB Headset
Windows 11
8 gigs of RAM or more (Installed Physical Memory)
Intel i3 or AMD Ryzen 3 CPU or better.

Benefits:

Work from home
Monthly Performance Bonus Opportunities
Medical insurance (full-time employees)
Dental, and Vision insurance (full-time employees)
401k
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Advancement opportunities

A two-week remote training begins Monday, June 22nd and follows the schedule of Monday- Friday 8:00 - 4:30.

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FAQs About Customer Service Representative Jobs at Customer Contact Services

What is the work location for this position at Customer Contact Services?

This job at Customer Contact Services is located in Winston-Salem, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Customer Contact Services?

Employer has not shared pay details for this role.

What employment applies to this position at Customer Contact Services?

Customer Contact Services lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Customer Contact Services?

Customer Contact Services is looking for a candidate with "Entry-level" experience level.

Does Customer Contact Services allow remote work for this role?

Yes, this position at Customer Contact Services supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Customer Contact Services for this role?

Customer Contact Services offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Customer Contact Services?

You can apply for this role at Customer Contact Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.