Customer Service Representative

D3/A-OK Appliance ServiceColorado Springs, Colorado

$14 - $21 / hour

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Compensation

$14-$21/hour

Benefits

Career Development

Job Description

Benefits/Perks

Flexible Scheduling
Growth and Career Advancement Opportunities
Great Working Environment

Company Overview

D3/A-OK Appliance Service has established itself as a leading service company that delivers exceptional, convenient customer service. As Whirlpool Corporation's only W Service company in Colorado Springs, Colorado, we receive unparalleled support and training to service their trusted brands, including Whirlpool, Amana, Kitchenaid, Maytag, and JennAir. We regularly service elite brands such as Wolf, Sub Zero, Bosch, Miele, and many more.

Job Summary

D3/A-OK Appliance Service is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are responsible for handling service requests and customer complaints, as well as the coordination of our Technician’s schedules to maximize productivity and ensure prompt, courteous, and efficient service to all customers.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities

Receive incoming and make outbound calls/ texts in a professional and courteous manner
Schedule customers, collect payments and billing
Assign jobs based on routes and driver location.
Customer data entry
Proactively gain and fully understand our portfolio of products and services.
Must effectively handle multiple tasks at the same time while being consistently interrupted by phone calls, emails, and competing priorities
Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent

Qualifications

Prior customer service experience
Previous experience in Appliance Repair background major plus point.
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently

Compensation: $14.00 - $21.00 per hour

Refrigerators, stoves, dishwashers, washers and dryers are some of the things taken for granted that greatly impact our everyday lives.

They make things convenient and easy, but when something goes wrong people need a reliable appliance partner they can count on. We're that partner!

Our work is more than just an appliance. We do this to help our neighbors and communities. So, the people around us can have the conveniences they deserve.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.

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FAQs About Customer Service Representative Jobs at D3/A-OK Appliance Service

What is the work location for this position at D3/A-OK Appliance Service?

This job at D3/A-OK Appliance Service is located in Colorado Springs, Colorado, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at D3/A-OK Appliance Service?

Candidates can expect a pay range of $14–$21 per hour for this role.

What employment applies to this position at D3/A-OK Appliance Service?

D3/A-OK Appliance Service lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at D3/A-OK Appliance Service?

D3/A-OK Appliance Service is looking for a candidate with "Senior-level" experience level.

What benefits are offered by D3/A-OK Appliance Service for this role?

D3/A-OK Appliance Service offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at D3/A-OK Appliance Service?

You can apply for this role at D3/A-OK Appliance Service either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.