Customer Service Representative
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Overview
Job Description
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about our products/services, pricing, and policies.
- Assist technicians with placing orders, processing returns, and resolving any issues or concerns they may have.
- Troubleshoot technical problems and provide basic technical support to customers.
- Collaborate with other departments, such as parts and office, to ensure seamless customer experiences.
- Maintain customer records and update information in the database.
- Follow up with customers to ensure their concerns have been resolved satisfactorily.
- Identify opportunities for process improvements and contribute to enhancing overall customer satisfaction.
- Adhere to company policies and procedures at all times.
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to remain calm and courteous under pressure.
- Problem-solving skills and the ability to think quickly on your feet.
- Proficiency in using customer service software.
- Ability to work in a fast-paced environment and multitask effectively.
- Competitive salary
- Health Insurance
- Dental Insurance
- Paid time off
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
