Customer Service Representative
Da/Pro Rubber, Inc.Broken Arrow, OK
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
JOB SUMMARYThe Customer Service Rep (CSR) is an enthusiastic, skilled problem solver with a “service mindset”. The CSR is the main communication hub for the Sales Team to the Manufacturing Team and has the ability to bring departments together to provide top notch customer service. The successful candidate is committed to accuracy and strong attention to detail. PRIMARY RESPONSIBILITIES
- Accurately process customer transactions in a timely manner ensuring all part revisions, quantities, and custom configurations are captured correctly. Ensure emails and phone calls are professionally addressed per the department policy.
- Monitor scheduled shipment dates to ensure timely delivery, expediting as needed; Coordinate with production scheduling and shipping teams to provide customers with realistic lead times and proactive delay alerts.
- Identify potential issues and escalate appropriately, including production and delivery issues.
- Issue Resolution; Use logic and reasoning to identify solutions to stressful and challenging situations.
- Meet goals set by the CSR Lead and work effectively with other members of the team.
- Set up and maintain comprehensive customer files and records to ensure data integrity across all internal teams.
- Perform other duties as assigned.
- On-Time Delivery Rate: Ensuring orders ship as scheduled through proactive monitoring.
- Order Accuracy: Minimizing data entry errors that could lead to production rework or scrap.
- Response Time: Meeting departmental standards for first-contact resolution and reply speed.
- Proven ability to communicate professionally and clearly in various formats such as via email, over the phone and on paper.
- High level of attention to detail, time management, organization and the ability to stay calm under pressure.
- Sales experience preferred.
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FAQs About Customer Service Representative Jobs at Da/Pro Rubber, Inc.
What is the work location for this position at Da/Pro Rubber, Inc.?
This job at Da/Pro Rubber, Inc. is located in Broken Arrow, OK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Da/Pro Rubber, Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at Da/Pro Rubber, Inc.?
Da/Pro Rubber, Inc. lists this role as a Full-time position.
What experience level is required for this role at Da/Pro Rubber, Inc.?
Da/Pro Rubber, Inc. is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Da/Pro Rubber, Inc.?
You can apply for this role at Da/Pro Rubber, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.