Customer Service Representative

Discount SolarBakersfield, CA

$15 - $17 / hour

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Compensation

$15-$17/hour

Benefits

Career Development

Job Description

Job Title: Customer Service Representative (Entry-Level)

Company: Discount Solar

Location: Bakersfield, CA (On-site)

Pay Range: $15.00 – $17.00 per hour

Job Type: Full-time

About Discount Solar

At Discount Solar, our mission is simple: making clean, renewable energy affordable for every homeowner in the Central Valley. We pride ourselves on transparency, efficiency, and providing a "no-hassle" experience for our customers. As we continue to grow in Bakersfield, we are looking for a high-energy, empathetic professional to join our front-line support team.

The Role

This is an entry-level position perfect for someone looking to jumpstart their career in the green energy sector. As a Customer Service Representative, you are the voice of Discount Solar. You will handle incoming inquiries, assist customers through their solar installation journey, and ensure that every interaction leaves a positive impression.

Key Responsibilities

Customer Support: Handle inbound calls, emails, and chats regarding billing, installation schedules, and system performance.
Problem Solving: Address customer concerns with patience and clarity, finding solutions that align with company policy and customer satisfaction.
Coordination: Work closely with our installation and sales teams to provide customers with accurate updates on their project status.
Data Entry: Maintain clean and accurate customer records in our CRM system.
Education: Help customers understand their utility bills and the long-term benefits of their solar investment.

What We're Looking For

Communication: Strong verbal and written communication skills.
Attitude: A "customer-first" mindset and a positive, resilient attitude.
Tech-Savvy: Comfortable using basic office software (Google Workspace/Microsoft Office) and a willingness to learn our CRM.
Reliability: Punctuality and a strong work ethic are essential for our fast-paced environment.
Bilingual (Bonus): Proficiency in Spanish is a major plus but not required.

Qualifications

High School Diploma or GED.
0–2 years of experience in retail, hospitality, or office administration (we will train the right person!).
Must be based in or able to commute to our Bakersfield office.

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FAQs About Customer Service Representative Jobs at Discount Solar

What is the work location for this position at Discount Solar?

This job at Discount Solar is located in Bakersfield, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Discount Solar?

Candidates can expect a pay range of $15–$17 per hour for this role.

What employment applies to this position at Discount Solar?

Discount Solar lists this role as a Full-time position.

What experience level is required for this role at Discount Solar?

Discount Solar is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Discount Solar for this role?

Discount Solar offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Discount Solar?

You can apply for this role at Discount Solar either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.