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Customer Service Representative

Diversified Benefit ServicesHartland, WI
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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Career Development

Job Description

Customer Service Representative – Benefit Plans & Claims ProcessingOpening created by internal promotion – come grow with us!Are you the kind of person who can turn a benefits question into a clear, confident answer? Do you thrive on the phone and take pride in precision? If so, we’d like to meet you.We’re adding a Customer Service Representative to our team following a recent internal promotion -- proof that growth and advancement are real here!What You’ll Do

  • Deliver exceptional, high-touch phone support to participants enrolled in tax-advantaged benefit plans
  • Educate members on FSA, HRA, and HSA plan guidelines and eligibility requirements
  • Accurately screen, review, and enter claims in accordance with plan documents and IRS regulations
  • Troubleshoot issues, resolve discrepancies, and ensure timely claim processing
  • Maintain meticulous documentation and data integrity
What We’re Looking For
  • Proven ability to provide a high level of customer service
  • Strong phone presence with clear, professional communication skills
  • Demonstrate strong attention to detail and demonstrate a high level of accuracy in work
  • Possess proficient data entry and keyboarding skills
  • Previous experience in a claims or insurance environment is a plus
Why This Role Stands Out
  • Direct impact on participants navigating important healthcare and financial benefits
  • Exposure to tax-advantaged benefit plans (FSA, HRA, HSA)
  • Comprehensive and layered paid training program that provides the tools and hands on resources for success in this role
  • Clear path for advancement—this opening exists because someone was promoted
  • Collaborative team environment focused on service excellence

If you’re service-driven, process-oriented, and ready to grow within a stable and specialized industry, we want to connect.Apply today and take the next step in your customer service career! https://diversifiedbenefitservices.applytojob.com/apply

If this role sounds like a fit, we'd love to hear from you. Apply now.

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FAQs About Customer Service Representative Jobs at Diversified Benefit Services

What is the work location for this position at Diversified Benefit Services?
This job at Diversified Benefit Services is located in Hartland, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Diversified Benefit Services?
Employer has not shared pay details for this role.
What employment applies to this position at Diversified Benefit Services?
Diversified Benefit Services lists this role as a Full-time position.
What experience level is required for this role at Diversified Benefit Services?
Diversified Benefit Services is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Diversified Benefit Services for this role?
Diversified Benefit Services offers following benefits: Health Insurance and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Diversified Benefit Services?
You can apply for this role at Diversified Benefit Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.