Customer Service Representative

Douglas Nicodemus Farmers InsuranceClive, IA

$30,000 - $45,000 / year

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Overview

Remote

On-site

Compensation

$30,000-$45,000/year

Job Description

The Nicodemus Agency, proudly representing Farmers Insurance, is seeking a dependable and client-focused Customer Service Representative (CSR) to support our growing book of business.

This role is ideal for someone who enjoys helping people, staying organized, and building long-term client relationships. You will assist clients with policy changes, billing questions, coverage updates, and renewal supportwhile identifying opportunities to strengthen client protection through additional coverage conversations.

If you thrive in a fast-paced office environment and take pride in delivering excellent service, wed love to connect

Salary Range: $30000.00 - $45000.00 per year

Benefits

Annual Base Salary + Commission+ Bonus Opportunities

Hands on Training

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Paid Time Off (PTO)

Responsibilities

Assist clients with policy changes, billing questions, and service requests

Process endorsements, renewals, and documentation accurately

Respond to inbound calls, emails, and walk-in inquiries

Maintain detailed and accurate client records in agency systems

Support retention efforts and proactive renewal outreach

Identify potential cross-sell opportunities and refer to licensed agents

Follow up on pending service items to ensure completion

Support overall agency operations and client communication

Requirements

Strong communication and problem-solving skills

Detail-oriented and organized

Comfortable handling multiple client interactions daily

Professional phone presence

Prior customer service experience preferred

Insurance experience preferred but not required

Property & Casualty license preferred (or willingness to obtain)

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FAQs About Customer Service Representative Jobs at Douglas Nicodemus Farmers Insurance

What is the work location for this position at Douglas Nicodemus Farmers Insurance?

This job at Douglas Nicodemus Farmers Insurance is located in Clive, IA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Douglas Nicodemus Farmers Insurance?

Candidates can expect a pay range of $30,000 and $45,000 per year.

What employment applies to this position at Douglas Nicodemus Farmers Insurance?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Douglas Nicodemus Farmers Insurance?

You can apply for this role at Douglas Nicodemus Farmers Insurance either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.