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Customer Service Representative

Emerald City Emergency ClinicSeattle, Washington

$22 - $24 / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$22-$24/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Join Our Team as a Client Service Representative (CSR)

Do you love helping people and their pets during life’s most critical moments? Are you calm under pressure, compassionate at heart, and energized by fast-paced environments? If so, we’d love to meet you!

Emerald City Emergency Clinic is seeking an enthusiastic and empathetic Client Service Representative (CSR) to join our supportive and dedicated emergency team. Emergency or veterinary experience is a plus, but we’re happy to train the right candidate who brings a positive attitude, strong communication skills, and a passion for helping pets and the people who love them.

Why This Role Matters

Our CSRs are the first and last point of contact for our clients and that makes you a vital part of every patient’s journey. Each interaction helps set the tone for exceptional care, trust, and compassion during emotional and sometimes stressful visits. If you enjoy making a meaningful difference every day, this role is for you.

What You’ll Do

As a Client Service Representative, you will:

  • Welcome clients and manage main lobby operations, including check-ins and check-outs
  • Answer and route phone calls professionally and compassionately
  • Assist with emergency triage and timely communication
  • Perform accurate data entry and utilize computer-based systems
  • Help maintain a clean, organized, and welcoming hospital environment

What We’re Looking For

We’re looking for someone who is:

  • Friendly, professional, and empathetic at all times
  • Comfortable multitasking and problem-solving in a fast-paced setting
  • Skilled with computers and multi-line phone systems
  • Organized, dependable, and an excellent communicator
  • Able to lift up to 40 lbs
  • Experienced in customer service or reception (veterinary experience preferred, but not required)

What We Offer

  • Competitive pay: $22.00–$24.00 per hour
  • Medical, dental, and vision benefits
  • Uniforms provided
  • Pet discounts and more!

Job Types: Full Time – Weekends REQUIRED

Salary: $22.00 - $24.00 per hour

Compensation Range

$22 - $24USD

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FAQs About Customer Service Representative Jobs at Emerald City Emergency Clinic

What is the work location for this position at Emerald City Emergency Clinic?
This job at Emerald City Emergency Clinic is located in Seattle, Washington, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Emerald City Emergency Clinic?
Candidates can expect a pay range of $22–$24 per hour for this role.
What employment applies to this position at Emerald City Emergency Clinic?
Emerald City Emergency Clinic lists this role as a Full-time position.
What experience level is required for this role at Emerald City Emergency Clinic?
Emerald City Emergency Clinic is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Emerald City Emergency Clinic for this role?
Emerald City Emergency Clinic offers following benefits: Health Insurance, Dental Insurance, and Vision Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Emerald City Emergency Clinic?
You can apply for this role at Emerald City Emergency Clinic either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.