Customer Service Representative / Hostess

Emish Market, located in Fife, WA, is a Ukrainian grocery store offering a wide selection of imported goods from Ukraine and other European countries. We also feature a full-service café, bakery, and meat department, serving freshly made Ukrainian dishes, sweet pastries, and specialty meats, providing a unique shopping experience for our customers.

We are currently seeking a courteous and solution-oriented Customer Service Representative / Hostess to join our in-store team. This role focuses on helping guests, giving directions, and keeping the space organized and calm. The ideal candidate is a people-person who enjoys helping others, solving problems, and creating a positive shopping experience. If you thrive in a fast-paced retail environment and have a passion for community-centered service, we welcome your application.

Work Schedule: Wednesday- Sunday, 11am- 7:30pm (with 30-minute lunch)

Pay Range: $22 - $24 per hour, depending on experience

Benefits:

• 1 hour of paid sick leave for every 40 hours worked
• $2 extra per hour worked on Sundays
• 1 week paid vacation after 1 year, 2 weeks after 2 years

Responsibilities:

• Greet customers and assist them with inquiries, returns, and general store navigation
• Resolve customer complaints in a calm, helpful manner
• Coordinate with store departments to address customer needs efficiently
• Assist with café flow and seating when needed
• Maintain a clean and welcoming customer service area
• Coordinate with staff for quick solutions
• Follow store policies and safety standards

Required Qualifications:

• Minimum 1 year of experience in customer service, retail, or a related field
• Strong communication, problem-solving, and interpersonal skills
• Friendly demeanor and professional appearance
• Ability to multitask and stay composed in busy situations
• Comfort using POS and basic computer systems
• Fluency in Ukrainian language is preferred but not required