Customer Service Representative
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Overview
Remote
On-site
Compensation
$20-$23/hour
Job Description
Job Title: Customer Service Representative Location: Wilmington DE (Onsite Role) Duration: 12 months plus extensions W2 Only Pay Rate Range :- $20-23 /hr Required Qualifications College degree required; Bachelor's degree preferred. Previous customer service experience in a business or corporate environment. Demonstrated customer service experience beyond retail or call center support. Experience with SAP R/3 or equivalent ERP system. Minimum 6 months to 1 year of SAP experience including: Order entry Creating deliveries Invoicing Strong understanding of order management and customer fulfillment processes. Intermediate to advanced proficiency with Microsoft Office, including: Excel Word PowerPoint Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to adapt quickly to changing priorities and business needs. Proven problem-solving and change management skills. Preferred Qualifications Knowledge of Sales-to-Cash (STC) and/or Requisition-to-Pay (RTP) processes. Experience with Salesforce.com. Experience with SharePoint. Understanding of quality management systems. Project management experience. Experience working with inventory management and supply chain processes. Bachelor's degree. Key Responsibilities Provide domestic customer service support while maintaining high-quality service standards. Process customer orders, pricing, documentation, and invoicing activities. Respond to customer inquiries and resolve issues in a timely and professional manner. Monitor sales orders through the entire order fulfillment process. Issue credit and debit memos as needed. Process samples, rebates, and other customer-related requests. Partner with supply chain, manufacturing, sales, marketing, finance, transportation, warehouse, and planning teams to meet customer needs. Utilize business unit tracking systems to manage customer requests and resolve disputes. Support continuous improvement initiatives, including best practices, training, and quality auditing activities. Maintain compliance with Sarbanes-Oxley (SOX) 404 requirements related to customer service processes. Identify process improvement opportunities and help implement effective solutions.#LI-NS1#INDPRO
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FAQs About Customer Service Representative Jobs at Epitec Staffing
What is the work location for this position at Epitec Staffing?
This job at Epitec Staffing is located in Wilmington, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Epitec Staffing?
Candidates can expect a pay range of $20–$23 per hour for this role.
What employment applies to this position at Epitec Staffing?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Epitec Staffing?
You can apply for this role at Epitec Staffing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.