Customer Service Representative

eTeam Inc.Tulsa, OK

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Overview

Remote

On-site

Job Description

Job Title: Help Desk RepresentativeLocation: Remote (U.S. based only)Duration: 6 months (with possible extension)

We are seeking U.S. Citizens to join our Help Desk team supporting federal programs. In this role, you will:

Handle inbound and outbound customer calls
Document inquiries and escalate issues as needed
Use help desk software to track and resolve requests
Follow compliance protocols when working with sensitive information
Work scheduled shifts (Mon–Fri between 6 AM–9 PM CST; Sat 6 AM–6 PM CST)

Qualifications:

High school diploma or GED
1+ year customer service or call center experience
Familiarity with help desk software and telephone systems
Strong communication and problem solving skills
Must pass federal/state background checks

Work Environment:

Remote U.S. based role
May require weekend shifts

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FAQs About Customer Service Representative Jobs at eTeam Inc.

What is the work location for this position at eTeam Inc.?

This job at eTeam Inc. is located in Tulsa, OK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at eTeam Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at eTeam Inc.?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at eTeam Inc.?

You can apply for this role at eTeam Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.