Customer Service Representative

EtherfiNew York, NY

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

About Us:

Ether.fi is an innovative, rapidly growing crypto-native financial platform on a mission to put users in control of their wealth-making it easy to save, earn, and spend crypto. Positioned as a leading decentralized finance (DeFi) bank, ether.fi offers a fully integrated, non-custodial suite of products-Stake, Liquid, and Cash-that bridge crypto utility with real-world convenience.

With over $8B in assets under management and a lean, agile team of 25+, we're building sustainable, secure, and scalable financial infrastructure to onboard the next billion users to crypto. Our offerings include liquid staking, automated yield strategies, and crypto-native payment solutions like credit cards, enabling a comprehensive decentralized banking experience.

As we continue to scale, we're actively hiring talented, mission-driven individuals who want to shape the future of finance from the ground up.

Learn more at ether.fi.

Position Overview:

This is a full-time role for a Customer Service Representative full remotely. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing the overall customer experience. Daily tasks include responding to customer inquiries, resolving issues, moderating our community and maintaining a high level of customer service.

Qualifications

Skills in Customer Service Representatives, Customer Support, and ensuring Customer Satisfaction
Experience with DeFi protocols and cryptocurrencies desired
Excellent communication and problem-solving skills
Ability to work independently and as part of a team
Prior experience in the financial or crypto industry is a plus
Bachelor's degree in a relevant field is preferred

Perks & Benefits:

Competitive salary, performance-based incentives, and token allocation grant
Opportunity to work with a Top 4 Ethereum protocol, by TVL
Opportunities for professional development and growth within the organization
Health, dental, and vision insurance plans
Collaborative and inclusive work culture
Exposure to cutting-edge technologies in the blockchain and cryptocurrency space
Global team with opportunity for travel and working out of our 3 offices around the world
4 weeks work from anywhere
Exciting company events and team-building off-sites

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FAQs About Customer Service Representative Jobs at Etherfi

What is the work location for this position at Etherfi?

This job at Etherfi is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Etherfi?

Employer has not shared pay details for this role.

What employment applies to this position at Etherfi?

Etherfi lists this role as a Full-time position.

What experience level is required for this role at Etherfi?

Etherfi is looking for a candidate with "Senior-level" experience level.

Does Etherfi allow remote work for this role?

Yes, this position at Etherfi supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Etherfi for this role?

Etherfi offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Etherfi?

You can apply for this role at Etherfi either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.