Customer Service Representative

Animal Specialty & Emergency Center of Brevard located in Melbourne, FL is searching for a Client Service Representative to join our team!

Compensation: $19 - $20/hr, based on experience 

Schedule: Full-time, Three 12 hour shifts per week, 7a - 7pm Friday, Saturday, and Sunday

Benefits:

Relocation Assistance available

About You:

You are a compassionate, organized, and service-driven professional who is passionate about creating exceptional client experiences. You thrive in a fast-paced environment and understand how important clear communication, empathy, and efficiency are in a veterinary hospital setting.

You enjoy working closely with a team and believe in fostering a positive, respectful workplace culture. You are comfortable managing multiple responsibilities at once, maintain attention to detail, and remain calm and professional even during challenging situations. Most importantly, you care deeply about supporting both clients and the veterinary teams who care for their pets.

Requirements for the Role:

• Prior experience in a veterinary hospital or medical office environment preferred

• Outstanding client service and communication skills

• Strong computer and administrative skills, including data entry and multi-line phone systems

• Ability to multitask, stay organized, and maintain attention to detail in a busy hospital environment

• Working knowledge of veterinary terminology and common dog and cat breeds preferred

• Experience with veterinary software such as EzyVet and SmartFlow is a plus

• Ability to remain professional, compassionate, and solution-focused during difficult or emotional client interactions

• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus

Key Responsibilities:

Client Services

• Greet clients and patients upon arrival and ensure a welcoming, supportive experience

• Check in patients for both specialty appointments and emergency visits

• Schedule appointments and manage the hospital calendar for multiple services

• Respond professionally to client requests, phone calls, and messages

• Facilitate communication between clients, doctors, technicians, and hospital leadership

• Complete patient check-out, schedule follow-up appointments, and process payments

• Demonstrate empathy and compassion during sensitive or emotional client interactions

     Medical Records & Documentation

• Maintain and manage medical records within hospital systems such as EzyVet and SmartFlow

• Prepare medical records for appointments and procedures

• Send medical records to clients, referring veterinarians, and partner facilities as requested

     Communication

• Deliver verbal, written, and electronic communication clearly, accurately, and professionally

• Ensure communications are documented appropriately according to hospital procedures

• Route messages efficiently to the appropriate team members

     Hospital Support & Team Collaboration

• Actively support doctors, technicians, and hospital staff as part of a collaborative team environment

• Assist other departments when needed to ensure smooth hospital operations

• Participate in problem-solving and contribute ideas that improve client service and hospital efficiency

Animal Specialty & Emergency Center of Brevard is a 24-hour veterinary hospital with a goal of providing premier diagnostics and therapeutics in a comfortable, compassionate environment. Our state-of-the-art equipment and progressive medicine include:

MRI

Our team is dedicated to maintaining a warm, welcoming, and collaborative hospital culture. No one works alone — we jump in to help each other whenever needed. Our doctors and technicians value every team member and the unique experience they bring to the hospital.

Apply today and join a supportive team where your compassion, professionalism, and dedication to client service truly make a difference.

https://www.animalspecialtyemergencycenter.com/

Melbourne, FL

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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