Customer Service Representative, PET ER

Ethos Veterinary HealthAnchorage, AK

$17 - $20 / hour

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Overview

Schedule

Alternate-schedule

Part-time

Career level

Senior-level

Remote

On-site

Compensation

$17-$20/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Customer Service Representative- PET Emergency Treatment, Anchorage AlaskaCompensation: $17.00-20.00Part-TimeLive Boldly, Thrive in ER – Licensed Veterinary Technician, PET ER (Anchorage, AK)Pet Emergency Treatment (PET), Alaska’s leading 24/7/365 emergency and specialty hospital, invites an compassionate and organized Customer Service Representative to join our team. Nestled between the rugged Chugach Mountains and Cook Inlet, PET AK is an AAHA-accredited, high-volume facility and vital partner to pet owners throughout the region.If you bring energy, compassion, and a calm resolve under pressure, we want you to join our team and help shape the future of veterinary emergency care in Alaska.

What the Role Offers You

Competitive base pay, commensurate with experience
Overtime Compensation Available!
A fulfilling, fast-paced environment where you'll play a central role in the client and patient experience
Collaborate with doctors and a strong multi-department team
Flexible scheduling options—various shifts available, including weekends and occasional holidays
Full benefit package including medical, dental, vision; health care spending or reimbursement accounts; PTO; and employee discounts

What You'll Do

Your day-to-day will include, but not be limited to:

Welcome and assist clients according to PET ER's standards of care and hospitality
Prepare and review electronic medical records with accuracy and attention to detail
Direct appointments and assist with general scheduling and information
Process payments and assist in financial processes
Answer phones and deliver excellent customer service in a high-volume environment
Fill medications with care and precision
Provide compassionate support and empathy during end-of-life decisions

Because emergency medicine is dynamic, adaptability, attention to detail, and the ability to stay composed under pressure are essential.

What You Bring

Previous experience delivering exemplary client service—veterinary reception, medical secretary, or customer service experience preferred
Passion for creating a positive, friendly, and welcoming environment for every client
Excellent communication and organizational skills
Superior interpersonal skills that foster positive working relationships across a multi-doctor, multi-department team
Flexibility in schedule, including weekends and occasional holidays
Fluent English skills (speaking & reading) required

Schedule & Hours

2x10 hour Shifts per Week- 3PM-1AM or 7PM-5AM
Part-time

Comprehensive Benefits Package

Paid time off (PTO)
Health, dental, and vision insurance
401(k) retirement plan
Flexible scheduling options
Healthcare spending/reimbursement accounts (HSA/FSA)
Additional insurance options
Employee discounts
Workplace perks like complimentary food, coffee, and more

Benefit eligibility may vary and waiting periods may apply. Only full-time employees qualify.Why Anchorage & Why PET AK?Working in rural or frontier settings means more autonomy, more varied cases, and deeper connection to your community. At PET AK, you’ll be part of a high-performance team in a state where wilderness is just outside your door—and the pace of medicine is uniquely rewarding.Anchorage offers outdoor adventure that’s hard to rival: miles of trails, backcountry skiing, fishing, wildlife viewing, and the chance to live where seasons are dramatic and nature is in your backyard. Plus, it’s a real city—great dining, arts, community, and all the essentials you expect.Whether you’re new to Alaska or experienced in emergency medicine, this is more than a job. It’s a chance to thrive personally, push your clinical skills, and become part of a community that respects both your expertise and your love of place.Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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FAQs About Customer Service Representative, PET ER Jobs at Ethos Veterinary Health

What is the work location for this position at Ethos Veterinary Health?

This job at Ethos Veterinary Health is located in Anchorage, AK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Ethos Veterinary Health?

Candidates can expect a pay range of $17–$20 per hour for this role.

What employment applies to this position at Ethos Veterinary Health?

Ethos Veterinary Health lists this position under the following employment categories:

Alternate-schedule
Part-time

What experience level is required for this role at Ethos Veterinary Health?

Ethos Veterinary Health is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Ethos Veterinary Health for this role?

Ethos Veterinary Health offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Ethos Veterinary Health?

You can apply for this role at Ethos Veterinary Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.