Customer Service Representative
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$48,000-$58,000/year
Benefits
Paid Vacation
Career Development
Job Description
Responsive recruiter
Replies within 24 hours
Benefits:
- Opportunity for advancement
- 401(k) matching
- Bonus based on performance
- Training & development
- Paid time off
Customer Service Representative
Monica Conroy GEICO Local Office | South Hills, Pittsburgh, PA
Join a Growing Team That Puts Customers First
Are you passionate about helping people, building relationships, and providing exceptional customer service? The Monica Conroy GEICO Local Office is seeking a motivated and friendly Customer Service Representative to join our growing team in South Hills Pittsburgh.
Whether you're an experienced insurance professional with an active license or someone looking to start a rewarding career in the insurance industry, we'd love to meet you. We value positive attitudes, strong communication skills, and a genuine desire to help customers.
This is an excellent opportunity to join a respected agency where you'll receive support, training, and opportunities for long-term career growth.
What You'll Do
As a Customer Service Representative, you'll be the trusted point of contact for our customers, helping them understand their coverage, service their policies, and protect what matters most.
Responsibilities
- Provide outstanding service to existing policyholders via phone, email, and in person.
- Assist customers with policy changes, billing questions, coverage reviews, and claims support.
- Build strong customer relationships through proactive communication and follow-up.
- Identify customer needs and recommend appropriate insurance products and coverage options.
- Process policy updates, renewals, endorsements, and other service requests accurately and efficiently.
- Support retention efforts by delivering an exceptional customer experience.
- Collaborate with team members to achieve agency goals and maintain a positive office culture.
- Maintain accurate customer records and documentation.
What We're Looking For
Preferred Qualifications
- Active Property & Casualty Insurance License preferred.
- Previous insurance agency experience is highly valued.
- Customer service, sales, banking, retail, hospitality, or other client-facing experience is a plus.
Skills & Traits
- Strong communication and relationship-building skills.
- Friendly, professional, and customer-focused attitude.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfortable learning new systems and technology.
- Self-motivated with a desire to learn and grow.
- Team player who enjoys helping others succeed.
What We Offer
- Competitive base salary.
- Performance-based bonus opportunities.
- Licensing support and training for qualified entry-level candidates.
- Ongoing coaching and professional development.
- Career advancement opportunities within a growing agency.
- Supportive, team-oriented work environment.
- Stable career with one of the most recognized names in insurance.
Why Join Monica Conroy GEICO Local Office?
At our agency, you'll be more than just an employee—you'll be an important part of a team that genuinely cares about its customers and one another. We believe in investing in our people, celebrating success, and creating an environment where individuals can build lasting careers.
If you're looking for a professional opportunity where you can make a difference every day while growing your skills and income potential, apply today.
Compensation: $48,000.00 - $58,000.00 per year
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative Jobs at Evergreen Agency Talent
What is the work location for this position at Evergreen Agency Talent?
This job at Evergreen Agency Talent is located in Pittsburgh, Pennsylvania, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Evergreen Agency Talent?
Candidates can expect a pay range of $48,000 and $58,000 per year.
What employment applies to this position at Evergreen Agency Talent?
Evergreen Agency Talent lists this role as a Full-time position.
What experience level is required for this role at Evergreen Agency Talent?
Evergreen Agency Talent is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Evergreen Agency Talent for this role?
Evergreen Agency Talent offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Evergreen Agency Talent?
You can apply for this role at Evergreen Agency Talent either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.