Customer Service Representative - Firstenergy
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Overview
Remote
On-site
Compensation
$18-$18/hour
Job Description
EverStaff is seeking detail-oriented and customer-focused Customer Service Representatives to serve as contract workers for FirstEnergy! The Customer Service Representative will be employed by Everstaff but will provide services to FirstEnergy. Work responsibilities will include responsible for handling customer inquiries, processing service requests, resolving billing concerns, and providing support to ensure customer satisfaction.
Pay: $18
Key Responsibilities:
- Respond to customer inquiries via phone regarding electric services, billing, and service outages
- Assist customers with account setup, payments, and service modifications
- Process service requests, including new connections, disconnections, and transfers
- Provide accurate information on rates and policies
- Troubleshoot and resolve billing discrepancies and payment issues
- Handle customer complaints with professionalism and escalate complex issues as needed
- Document customer interactions and transactions in the company’s system
Qualifications:
- High school diploma or GED required
- Previous customer service experience
- Strong verbal and written communication skills
- Ability to handle high call volumes and multitask effectively
- Proficiency in Microsoft Office Suite and customer management systems
- Problem-solving skills with the ability to de-escalate difficult situations
Work Schedule:
- Training: Monday-Friday 8am-4:30pm
- After training: Call center hours are Monday-Friday 8am-6pm
- Mandatory and voluntary overtime and on call scheduled as needed
If you feel you meet the above qualifications, please apply for immediate consideration.
EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative - Firstenergy Jobs at EverStaff
What is the work location for this position at EverStaff?
This job at EverStaff is located in Fairmont, WV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at EverStaff?
Candidates can expect a pay range of $18–$18 per hour for this role.
What employment applies to this position at EverStaff?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at EverStaff?
You can apply for this role at EverStaff either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.