Customer Service Representative

Customer Service Representative – Distribution Industry

Location: On-site 

Hours: Monday–Friday, 8:00 AM – 5:00 PM

Join a team where your product knowledge matters, your organization skills shine, and your ability to build relationships directly impacts customer success.

We are looking for a sharp, detail-driven, customer-focused professional who loves solving problems, learning about products inside and out, and serving as a dependable partner for our customers. This role blends customer service, inside sales support, and product expertise, making it ideal for someone who wants more responsibility and deeper customer relationships than a typical call-center job. You’ll be part of a tight-knit team of safety supply specialists supporting key customers who rely on us to keep their people safe every day!

What You’ll Do (Your Impact)

You’ll be the knowledgeable, trusted point of contact who ensures customers get the right products, in the right quantity, at the right time.

You will:

•    Build strong relationships with customers and guide them toward the best product solutions for their needs.

•    Process orders, backorders, and open orders in Epicor Prophet 21 (P21) quickly and accurately.

•    Provide real-time information on pricing, availability, and delivery schedules.

•    Stay a step ahead to ensure timely, cost-effective delivery.

•    Troubleshoot issues by phone, email, or live chat and take ownership of resolving customer concerns.

•    Keep Sales team updated when customer issues arise or when service gaps need attention.

•    Work across Purchasing, Warehouse, and Logistics teams to resolve shipping delays or product issues.

•    Handle returns, issue RMAs, and ensure proper documentation and processing.

•    Review return patterns to suggest improvements and reduce repeat issues.

•    Research products and pricing; request quotes from vendors; collaborate with the Sales team on pricing confirmations.

•    Write Process Improvement Reports (PIRs) and participate in continuous improvement conversations during weekly meetings.

What You Bring (Your Strengths)

•    High school diploma or equivalent; completion of college courses or related certifications is highly preferred

•    1+ years of experience in customer service or sales, ideally in distribution or a similar environment

•    A professional, concise communicator who can explain product options clearly

•    Strong attention to detail, especially in data entry, order accuracy, and email communication

•    Ability to work comfortably under pressure while juggling multiple requests

•    A natural sense of urgency when supporting customers

•    Proficiency in Microsoft Office (Word, Excel, Outlook)

•    Willingness and ability to learn Salesforce (CRM), P21, and modern communication tools

•    A mindset focused on problem-solving, follow-through, and making things easier for the customer

Why You’ll Love Working Here

We offer meaningful work, supportive leadership, and room to grow.

Benefits include:

•    Competitive pay

•    Medical and dental insurance

•    Company-paid life insurance and long-term disability

•    Vacation, sick, and personal days

•    Paid holidays

•    Retirement plan with up to 3% company match

•    A culture centered around development, learning, and continuous improvement

What We Look for in a Strong Resume

•    Steady work history reflecting reliability and commitment

•    Customer service experience in an office or team-based environment

•    Comfort with computers, especially Excel and Outlook

•    Well-organized, detail-focused presentation, clean formatting, no typos

Company is a full-line distributor of safety and environmental abatement supplies and a manufacturer of disposable protective apparel. We help organizations protect their people, products, and facilities through high-quality equipment, product education, and safety best practices.