Customer Service Representative / Inside Sales
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Overview
Schedule
Full-time
Career level
Senior-level
Compensation
$17-$19/hour
Benefits
Paid Holidays
Paid Vacation
Job Description
Benefits:
- Bonus based on performance
- Employee discounts
- Paid time off
Company Description
FASTSIGNS® is a visual communications company using innovative thinking and state-of-the-art technology to create and design graphic solutions for businesses large and small. With over 550 locations world-wide, FASTSIGNS® is the award-winning industry leader known for its broad visual communications expertise. Our exceptional suite of products and services, developed and delivered by our talented and knowledgeable teams, create comprehensive solutions to meet any business or marketing challenge.FASTSIGNS® is always looking for talented, dedicated professionals to join our team. If you have the skills, abilities, and desire to join our world-class company, then we encourage you to continue with this online job application.
Job Description
The Customer Service Representative (CSR) role is responsible for handling the day to day relationship with current and new FASTSIGNS customers. We constantly receive e-mail and phone requests and the CSR is responsible for the full cycle:
- Capture the customer needs
- Advice on potential solutions
- Work with design & production so the product is manufactured according to the specifications
- Perform quality control checks
- Schedule installation, ship or handoff the product to the customer
A successful CSR is a high energy individual that feels passion to help customers, listens attentively, manages several projects at the same time without losing attention to detail and quality, has great communication skills, is a team player and foremost, understands that a positive experience means we win a customer for life, so is always striving to surpass customer’s expectations.
The CSR also proactively uses his or her abilities to network, obtain new referrals and take over sales and marketing activities to attract new clients.
RESPONSIBILITIES
- Greet and welcome customers in person, via e-mail or phone
- Listen attentively to the customers needs
- Apply consultative sales techniques to define the best way to help the customer solve their problem
- Process estimates, document details about the orders and follow up with clients and coworkers as required
- Interact with design and production to make sure the order is processed accurately
- Perform quality control
- Schedule installation, process shipment or notify customers that product is ready for pickup
- Process customer payments and follow up if payments are delayed
- Call customers to follow up and verify all went well
- Proactively call dormant customers or high potential customers to increase revenue opportunities
- Interact with third party suppliers to source specialty products required by customers
- Interact with the team in cross training and provide ideas on how to increase sales and productivity
QUALIFICATIONS
- Comfortable engaging in sales conversations with both known customers and new potential clients
- Experience working under pressure with multiple tasks/projects and tight deadlines without losing orientation to detail and quality
- Strong organizational and team collaborating skills
- Experience in conflict management and conflict resolution
- Proficient computer and internet skills including Microsoft office suite; adobe suite experience a plus
- Strong verbal and written communication skills
- Basic math skills
- At least three years in retail or inside sales or equivalent experience is preferred
- Bachelor’s degree in marketing, business, or design is preferred
- Understanding of and experience in the sign industry preferred
- Maintain a valid driver’s license
Benefits
Balanced Work-Life Company Culture
Casual and creative work environment
Holidays
Paid Vacation
Compensation: $17.00 - $19.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative / Inside Sales Jobs at Fastsigns
What is the work location for this position at Fastsigns?
This job at Fastsigns is located in Milwaukee, Wisconsin, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Fastsigns?
Candidates can expect a pay range of $17–$19 per hour for this role.
What employment applies to this position at Fastsigns?
Fastsigns lists this role as a Full-time position.
What experience level is required for this role at Fastsigns?
Fastsigns is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Fastsigns for this role?
Fastsigns offers following benefits: Paid Holidays and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Fastsigns?
You can apply for this role at Fastsigns either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.