Customer Service Representative (New Construction)
FloForm CountertopsTacoma, Washington
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Description
Customer Service Representative (New Construction)
Location: Tacoma, WAEmployment Type: Full-Time
About FLOFORM Countertops
With 16 branches and 5 manufacturing facilities across the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells, and installs over 20,000 premium surface countertops annually. Established in 1961, we are proud to be recognized as one of North America’s Best Managed Companies.
We’re growing—and we’re looking for a customer-focused professional to join our Kent team.
The Opportunity
As a Customer Service Representative (CSR) supporting our New Construction division, you’ll play a key role in delivering an exceptional customer experience from first contact through project completion. You’ll work closely with builders, homeowners, and internal teams to provide accurate estimates, process orders, and ensure a seamless experience.
What You’ll Do
- Prepare estimates by interpreting blueprints and completing measurements
- Assist customers in person, by phone, and via email
- Process orders, quotes, and payments accurately and efficiently
- Maintain up-to-date pricing and communicate timelines, delays, and product details
- Guide customers through product selection and upsell where appropriate
- Coordinate with internal departments to ensure smooth project execution
- Resolve customer concerns and escalate issues when needed
- Ensure accuracy in pricing, invoicing, and order details
- Maintain detailed customer records and proactive communication throughout the process
What You Bring
- High school diploma or equivalent
- 2+ years of customer service experience (industry experience preferred)
- Experience reading blueprints and completing take-offs/measurements (1–2 years preferred)
- Interior design background is a plus
- Strong computer skills (Microsoft Office and ability to learn new systems)
- Excellent communication and problem-solving skills
- High attention to detail and strong organizational abilities
- Ability to handle challenging situations with professionalism and tact
- Basic math skills
- Valid driver’s license and ability to pass a background check
What We Offer
- Competitive pay: $19–$23/hour (DOE)
- Comprehensive benefits package:
- Medical, Dental, Vision, and Prescription coverage
- Company-paid Life & AD&D Insurance
- Employee Assistance Program (EAP)
- Flexible Spending Accounts (Medical & Dependent Care)
- 401(k) with company participation
- A stable, growing company with long-term career opportunities
- A supportive, team-oriented workplace culture
Why FLOFORM?
At FLOFORM, we’re committed to delivering the best countertop purchasing experience in the industry. We believe in rewarding hard work, supporting our employees, and fostering a positive, collaborative environment where you can grow your career.
Apply Today
If you’re ready to join a dynamic team and make an impact, we’d love to hear from you. Submit your resume today—we look forward to meeting you!
Automate your job search with Sonara.
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FAQs About Customer Service Representative (New Construction) Jobs at FloForm Countertops
What is the work location for this position at FloForm Countertops?
This job at FloForm Countertops is located in Tacoma, Washington, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at FloForm Countertops?
Candidates can expect pay range between $19–$23 for this role.
What employment applies to this position at FloForm Countertops?
FloForm Countertops lists this role as a Full-time position.
What experience level is required for this role at FloForm Countertops?
FloForm Countertops is looking for a candidate with "Senior-level" experience level.
What benefits are offered by FloForm Countertops for this role?
FloForm Countertops offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at FloForm Countertops?
You can apply for this role at FloForm Countertops either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.