Customer Service Representative

Customer Service Agent

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293

Job Overview

Foundever is now hiring customer service agents who provides compassionate, knowledgeable support to customers enrolled in a leading online weight management program that includes GLP-1-based medications. Agents will handle inbound calls and interactions to assist customers with account inquiries, product information, shipment status, billing, and program guidance. The ideal candidate will demonstrate empathy, attention to detail, and a strong understanding of health-related products and customer confidentiality.

Why You Should Join Us:

• Pay: $17/hr
• 100% paid training
• Dedicated time for skill development
• Benefits including medical, dental, life, and vision insurance
• Employee Assistance Program (EAP)
• 401k retirement plan with company match
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)

What We're Looking For:

• High school diploma or equivalent required
• Strong communication skills-both verbal and written-with the ability to convey empathy and professionalism.
• Proficiency in computer navigation, CRM systems, and data entry.
• Ability to multitask, problem-solve, and maintain accuracy under pressure.
• Must maintain confidentiality and comply with all HIPAA regulations.
• Must be available to work varying shifts, including evenings or weekends, based on client demand.
• Work will be 100% onsite

Key Skills & Responsibilities:

• Respond promptly to customer inquiries via phone
• Provide accurate information regarding weight management program details, GLP-1 medication shipment timelines, refill processes, and program eligibility.
• Guide customers through account setup, subscription management, and troubleshooting of online portal or payment issues.
• Handle sensitive health-related discussions with discretion and adherence to HIPAA and company privacy standards.
• Document all customer interactions in CRM systems accurately and efficiently.
• Escalate complex cases or medical inquiries to the appropriate licensed clinical or pharmacy support teams.
• Meet or exceed quality, adherence, and customer satisfaction goals in alignment with client KPIs.
• Participate in regular coaching, calibration, and product-knowledge sessions to stay current on medication updates and program enhancements.

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.