Customer Service Representative - Call Center

Gc Services Limited PartnershipOklahoma, PA

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?

What's in it for YOU?

Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement

Overview:

InteLogix is seeking a remote Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Responsibilities:

Serve as the primary point of contact for customers via phone
Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
Maintain a thorough understanding of products, services and policies to effectively assist customers
Accurately document customer interactions and transactions across all tools/platforms
Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
Strive to exceed customer satisfaction goals and performance metrics
Continuously seek opportunities to improve the customer experience and streamline processes
Stay updated on product knowledge and industry trends to better assist customers
Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

Must be 18 years of age or older
High School Diploma or equivalent
At least 6 months of call center experience required
Strong typing skills are required
Proficient with Microsoft Office products and Salesforce
Troubleshoot basic technical issues
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Superb attendance, so you can be there when our customers need us

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FAQs About Customer Service Representative - Call Center Jobs at Gc Services Limited Partnership

What is the work location for this position at Gc Services Limited Partnership?

This job at Gc Services Limited Partnership is located in Oklahoma, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Gc Services Limited Partnership?

Employer has not shared pay details for this role.

What employment applies to this position at Gc Services Limited Partnership?

Gc Services Limited Partnership lists this role as a Full-time position.

What experience level is required for this role at Gc Services Limited Partnership?

Gc Services Limited Partnership is looking for a candidate with "Entry-level" experience level.

Does Gc Services Limited Partnership allow remote work for this role?

Yes, this position at Gc Services Limited Partnership supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Gc Services Limited Partnership for this role?

Gc Services Limited Partnership offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Gc Services Limited Partnership?

You can apply for this role at Gc Services Limited Partnership either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.