Customer Service Representative

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

What Makes This Opportunity Exciting?

As a Service Representative at GEICO, you'll do more than answer questions- you'll provide reassurance and solutions that make a difference in customers' lives. Whether guiding policyholders through coverage needs, addressing billing inquiries, or educating them on policy options, you'll be a trusted partner in delivering world-class service.

• Customer Interaction: Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations.

• Problem Resolution: Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience.

• Product Knowledge: Maintain a thorough understanding of GEICO's insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling.

• Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.

• Workplace Flexibility: After completing a comprehensive 6-month in-office training and orientation, transition to a hybrid work model with the best of both worlds-spend 80% of your time in the office and 20% working remotely. Plus, take advantage of the GEICO Flex Program, which offers up to four additional weeks of remote work annually for even greater flexibility.

• Professional Growth: Access GEICO's industry-leading training programs and development opportunities:

• Licensing and continuing education at no cost to you.

• Leadership development programs and hundreds of eLearning courses to enhance your skills.

• Access to GEICO Strive Program, providing associates with tuition assistance and access to high-quality education to advance their career.

Incentives and Recognition:

• Pay Transparency: The starting salary for a Service Representative is between $24.50 per hour/$49,367 annually and $29.51 per hour/$59,463 annually.

• Evening Shift Differentials: Earn a +10% pay differential for eligible shifts.

• Weekend Shift Differentials: Earn a +20% pay differential for eligible shifts.

Additional Perks:

• Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.

• 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.

What We're Looking For:

Education: High School Diploma required, College Degree (2-4 year) preferred.

Experience: Up to 3 years of prior relevant customer facing and/or service experience.

Minimum Experience Requirements

• High School Diploma (or equivalent) and minimum 2 years of customer facing work experience
• Or
• Associates Degree and minimum 1 year of customer facing work experience
• Or
• Bachelor's Degree and minimum 3 months of customer-facing experience

Skills:

• A passion for providing outstanding customer service.

• Strong interpersonal, communication, and problem-solving skills.

• Adaptability and attention to detail in a dynamic environment.

• Ability to prioritize and multi-task, while navigating through multiple business applications.

• Computer proficiency, including familiarity with Microsoft Office Suite.

• Flexibility to work evenings, weekends, and holidays as needed.

• Experience managing or supporting multi-line product portfolios is preferred.

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At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.