Customer Service Representative
Global Exterior ExpertsAurora, Illinois
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Paid Vacation
Job Description
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $37,440.00 per year
Who We Are
Global Exterior Experts is a trusted exterior and roofing company committed to transforming homes in Illinois and the Chicagoland Area. With our superior craftsmanship, personalized solutions, and exceptional customer service, we take pride in delivering outstanding results that exceed our clients' expectations.Our Mission
At Global Exterior Experts, we aim to transform homes through exceptional craftsmanship and unparalleled service, enhancing their beauty, functionality, and value.Our Core Values
Integrity
Global Exterior Experts believes in open and honest communication, providing transparent estimates, and always delivering on our promises.
Quality
We utilize the best materials, employing skilled craftsmanship, and following industry best practices for every project we take on.
Professionalism
Our team consists of highly trained experts who approach every project with professionalism and a devotion to excellence.
Innovation
Innovation fuels our passion at Global Exterior Experts. Our team constantly explores cutting-edge materials, techniques, and technologies.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative Jobs at Global Exterior Experts
What is the work location for this position at Global Exterior Experts?
This job at Global Exterior Experts is located in Aurora, Illinois, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Global Exterior Experts?
Employer has not shared pay details for this role.
What employment applies to this position at Global Exterior Experts?
Global Exterior Experts lists this role as a Full-time position.
What experience level is required for this role at Global Exterior Experts?
Global Exterior Experts is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Global Exterior Experts for this role?
Global Exterior Experts offers following benefits: Health Insurance, Dental Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Global Exterior Experts?
You can apply for this role at Global Exterior Experts either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.