Customer Service Representative
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Overview
Remote
On-site
Compensation
$15-$15/hour
Job Description
Graham Personnel Services has several openings for Tier 1 Technical Support CSR's to support our client in Greensboro.
Must report in person (no remote option)
Start date: 5/14
Pay rate: $15/hr
Hours: 9am-4:30pm M-F during training and 10:30am-7pm after training
Job Requirements:
- Become a Subject Matter Expert (SME) of clients’ products and services, and remain informed and knowledgeable of product and business changes
- Resolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and procedures
- Accurately and efficiently update CRM / databases of all customer inquiries and request of warranty replacements
- Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries
- Maintain required performance expectations in quality, availability, call handle time, attendance, promptness
Knowledge, Skills, & Competencies:
- Exemplary Customer Service (Contact Center experience a plus) with ability to communicate with diverse audiences
- Excellent Active Listening skills
- Clear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar)
- Service all customers, especially those agitated, with a pleasant and professional demeanor
- Technical and mechanical aptitude with ability to understand, troubleshoot and resolve technical issues
- Ability to manage customer information with sensitivity and discretion
- Highly accurate and detail oriented
- Ability to multi-task
- Flexibility in job hours from 8:00am-7:00pm Monday through Friday and a monthly Saturday 9:00am-5:00pm.
- Computer literate and proficient at typing (require 40 wpm / 6,000 kph)
- Excellent attendance and punctuality
#PROF26
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FAQs About Customer Service Representative Jobs at Graham Personnel Services
What is the work location for this position at Graham Personnel Services?
This job at Graham Personnel Services is located in Greensboro, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Graham Personnel Services?
Candidates can expect a pay range of $15–$15 per hour for this role.
What employment applies to this position at Graham Personnel Services?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Graham Personnel Services?
You can apply for this role at Graham Personnel Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.