Customer Service Representative

Guardian WindowsAmerican Fork, UT

$15 - $17 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Compensation

$15-$17/hour

Benefits

Career Development

Job Description

Customer Service Representative American Fork, Utah | $15–$17 per hour | Full-Time

Guardian Windows is seeking a friendly, reliable, and detail-oriented Customer Service Representative to join our team in American Fork, Utah. In this role, you will be the first point of contact for customers, assisting with questions, scheduling services, and ensuring an excellent customer experience. The ideal candidate enjoys helping people, communicates clearly, and stays organized in a fast-paced environment.

Key Responsibilities:

Answer incoming phone calls, emails, and messages from customers
Provide information about Guardian Windows products and services
Schedule appointments for estimates, installations, and service visits
Assist customers with questions, concerns, and order updates
Maintain accurate customer records and notes in the company system
Coordinate with sales and installation teams to ensure smooth service
Resolve customer issues in a professional and timely manner
Follow up with customers to ensure satisfaction
Perform general administrative and office support tasks as needed

Qualifications:

Previous customer service, call center, or office experience preferred
Strong communication and interpersonal skills
Basic computer skills and ability to learn new software
Excellent organization and attention to detail
Positive attitude and problem-solving mindset
Ability to multitask and work in a fast-paced environment
High school diploma or equivalent required

Schedule:

Full-time
Monday – Friday
Occasional flexibility may be required during busy seasons

Compensation & Benefits:

$15–$17 per hour, depending on experience
Full-time stable position
Supportive team environment
Opportunities for growth within the company

About Guardian Windows Guardian Windows is committed to providing high-quality window products and exceptional customer service. Our team takes pride in helping homeowners improve the comfort, energy efficiency, and appearance of their homes.

How to Apply Submit your resume and a brief introduction explaining why you would be a great fit for the Customer Service Representative position at Guardian Windows.

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FAQs About Customer Service Representative Jobs at Guardian Windows

What is the work location for this position at Guardian Windows?

This job at Guardian Windows is located in American Fork, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Guardian Windows?

Candidates can expect a pay range of $15–$17 per hour for this role.

What employment applies to this position at Guardian Windows?

Guardian Windows lists this role as a Full-time position.

What experience level is required for this role at Guardian Windows?

Guardian Windows is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Guardian Windows?

You can apply for this role at Guardian Windows either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.