Customer Service Representative

Hamlin Allstate AgencyDecatur, AL

$31,000 - $50,000 / year

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Overview

Remote

On-site

Compensation

$31,000-$50,000/year

Job Description

Welcome to Hamlin Allstate Agency, where we believe in creating genuine connections with our community here in Decatur, Alabama. We're looking for a friendly and helpful Customer Service Representative to join our close-knit team. If you find joy in assisting others and have a knack for making people feel heard and valued, this might be the perfect spot for you. You'll be the first point of contact for many of our clients, offering support, answering questions, and ensuring everyone who walks through our doors or calls us feels well taken care of. Were a local agency with a big heart, dedicated to providing exceptional service that goes above and beyond. Come be a part of a team that truly cares and make a real difference in our clients' lives every single day. We can't wait to meet you!

Salary Range: $31000.00 - $50000.00 per year

Benefits

Annual Base Salary + Commission+ Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Retirement Plan

Responsibilities

Respond to customer inquiries via phone, email, and in-person visits.

Provide accurate information about policies and services.

Assist customers with policy changes and updates.

Process payments and handle billing inquiries.

Resolve customer complaints in a timely and satisfactory manner.

Maintain customer records and update information as needed.

Requirements

Previous customer service experience required.

Excellent communication and active listening skills.

Proficiency in basic computer applications.

Ability to manage multiple tasks effectively.

A friendly and patient demeanor.

High school diploma or equivalent.

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FAQs About Customer Service Representative Jobs at Hamlin Allstate Agency

What is the work location for this position at Hamlin Allstate Agency?

This job at Hamlin Allstate Agency is located in Decatur, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Hamlin Allstate Agency?

Candidates can expect a pay range of $31,000 and $50,000 per year.

What employment applies to this position at Hamlin Allstate Agency?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Hamlin Allstate Agency?

You can apply for this role at Hamlin Allstate Agency either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.