Customer Service Representative

Hanes CompaniesEdison, NJ

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Job Description

Core Responsibilities1. Retailer & Sales Support:

Distribute daily order reports to assigned sales representatives
Serve as a communication point for retailers regarding order status, product availability, and documentation needs
Maintain accurate and timely updates to internal teams

2. Order Processing & Documentation:

Collect, organize, and file all order‑related paperwork
Verify order accuracy and availability prior to routing
Maintain digital and physical documentation systems in accordance with internal standards

3. Logistics Coordination:

Calculate truck space requirements for outgoing orders
Prepare routing requests and communicate with logistics partners
Track shipment timelines and escalate issues as needed
Work with shipping department to ensure all orders are shipping on time and in full

4. Consumer Call Handling:

Answer inbound consumer calls regarding product information
Provide clear, accurate responses and escalate issues appropriately
Maintain professionalism and brand‑aligned communication

Required Qualifications:

High school diploma or equivalent
Proficiency in Microsoft Word and Excel
Strong organizational and time‑management skills
Clear verbal communication skills
Ability to work in a fast‑paced office environment

Preferred Qualifications (Not Required):

Associate’s or Bachelor’s degree
Prior experience in customer service, retail support, logistics, or administrative roles
Familiarity with order management systems or routing processes

Expectations:

Attention to Detail: Ensures accuracy in reporting, documentation, and routing calculations
Communication: Maintains professional, timely communication with retailers, consumers, and internal teams
Organization: Manages paperwork, digital files, and daily workflows efficiently
Problem‑Solving: Identifies issues in orders or routing and escalates appropriately
Technical Proficiency: Comfortable with office software and learning new systems

Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more!

Equal Employment Opportunity/Veterans/Disability Employer

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FAQs About Customer Service Representative Jobs at Hanes Companies

What is the work location for this position at Hanes Companies?

This job at Hanes Companies is located in Edison, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Hanes Companies?

Employer has not shared pay details for this role.

What employment applies to this position at Hanes Companies?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Hanes Companies?

You can apply for this role at Hanes Companies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.