Customer Service Representative - Parts
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Overview
Job Description
Create a positive customer experience with exceptional communication skills and follow-up via telephone, email, etc.
Identify customer needs, and help them select the correct parts for their eqpt
Provide advice and guidance on parts compatibility and function
Issue quotes as necessary, follow-up on quotes, etc.
Become proficient with business systems and tools such as ERP, drawing viewers, databases, UPS world ship, printers, scanners, etc.
Process customer purchase orders, and be diligent with promise dates
Coordinate and communicate cross-functionally as needed with Purchasing, Planning, Manufacturing, Engineering and Shipping.
Work closely with field service technicians and dealer reps to ensure that they have the needed parts for scheduled customer visits.
Make proactive parts sale contact with customers and dealers.
Other duties as assigned by MGMT.
Requirements
Proficient with Office Suite.
Proper Phone Etiquette
Proficient in ERP system preferred.
Good communications systems a must.
Good organizational skills.
Benefits
Medical
Dental
Vision
401K / 401K Match
Life Insurance
EAP
Paid Time Off
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.