Customer Service Representative
Harris Computer SystemsMaine, ME
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Career Development
Job Description
- Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
- Provide claim status to policyholders or providers with a positive and professional approach.
- Answer calls as required by company policy in a helpful, professional, timely manner.
- Place outgoing calls as needed to provide or obtain information.
- Document (written/on-line) all calls while in progress.
- Transfer calls to employees in other departments as required to meet customer needs.
- Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
- Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
- Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
Automate your job search with Sonara.
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FAQs About Customer Service Representative Jobs at Harris Computer Systems
What is the work location for this position at Harris Computer Systems?
This job at Harris Computer Systems is located in Maine, ME, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Harris Computer Systems?
Employer has not shared pay details for this role.
What employment applies to this position at Harris Computer Systems?
Harris Computer Systems lists this role as a Full-time position.
What experience level is required for this role at Harris Computer Systems?
Harris Computer Systems is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Harris Computer Systems?
You can apply for this role at Harris Computer Systems either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.