Customer Service Representative

Heartland Home ServicesRochester, Minnesota

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Entry-level

Remote

On-site

Job Description

Job Description:

Responsibilities

Manage incoming calls and inquiries, providing excellent customer service and support.
Coordinate logistics and dispatching of freight, ensuring timely deliveries.
Utilize transportation management systems and GPS for efficient route planning.
Maintain accurate records of customer data and entry tasks.
Collaborate with team members to optimize supply chain processes and fleet management.
Analyze data to improve operational efficiency.

Qualifications

Strong logistics and dispatching skills
$1000 hiring bonus for canditates with 1+ years of Service Titan experience
Excellent communication and phone etiquette
Proficient in typing and data entry
Familiarity with transportation management systems (TMS)
Experience with GPS technologies

Summary

As a Customer Service Representative, you will be essential in delivering outstanding team support and ensuring customer satisfaction. Your core skills in communication, phone etiquette, and data entry will enable you to effectively manage inquiries and provide solutions. The role requires proficiency in transportation management systems and GPS for efficient dispatching. Additionally, your relevant skills in Microsoft Office and analysis will enhance your ability to assist customers and streamline processes. Join our team to make a significant impact in a dynamic environment focused on exceptional service delivery.

Job Types: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Work Location: In person

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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FAQs About Customer Service Representative Jobs at Heartland Home Services

What is the work location for this position at Heartland Home Services?

This job at Heartland Home Services is located in Rochester, Minnesota, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Heartland Home Services?

Employer has not shared pay details for this role.

What employment applies to this position at Heartland Home Services?

Heartland Home Services lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at Heartland Home Services?

Heartland Home Services is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Heartland Home Services?

You can apply for this role at Heartland Home Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.