Customer Service Representative (Mount Sterling, KY) (Remote)

CUSTOMER SERVICE REPRESENTATIVE

Location: Mount Sterling, KY | Office: Hybrid | Schedule: Monday to Sunday| Hours: 8 am - 8 pm EST | 2 days off

Note: You will need to take 2 weeks of training at our office in Mount Sterling. This job includes working on the weekends.

About Us

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.

Overview

Join our dynamic team at the forefront of the sleep industry! As a key player in our leading bedding provider, you'll be part of a global force delivering award-winning sleep solutions to customers in over 100 countries. We're on the lookout for exceptional individuals who excel in phone communication, possess tech-savvy skills, and thrive in providing outstanding customer experiences. As a passionate Customer Service Specialist, you will be the voice of our brand, delivering personalized and memorable interactions with our valued clients. Your role involves answering questions, addressing concerns, and assisting customers with our innovative products and services. With a focus on building relationships, you'll navigate inbound and outbound calls with ease, using your exceptional comprehension skills.

Benefits

• $16 USD per hour.
• Employee benefits (Healthcare, Paid Time Off, & 401K).
• Meditation app.
• Referral program.
• Paid training.
• Work from home.
• Computer equipment.
• Great culture.
• Growth opportunities.

Education & Experience

• High school diploma or equivalent.
• 1+ year of customer service experience in a fast-paced environment.

Skills & Responsibilities

• Manage inbound and/or outbound calls with finesse.
• Utilize communication scripts effectively.
• Engage customers to identify needs and provide solutions.
• Foster sustainable customer relationships.
• Organize and maintain records of conversations.
• Develop in-depth product knowledge.
• Exceed established KPIs and performance goals.
• Respond to customer needs promptly and appropriately.
• Provide cutting-edge service confidently using client-based tools.
• Embrace a 40-hour work week with flexible schedules.
• Proficient in handling multiple software programs simultaneously.
• Outstanding verbal and written communication in business terms.
• Enjoyment in problem-solving and customer interaction.
• Strong organizational and multitasking skills.
• Experience with consumer apps and shopping.
• Quick-thinking adaptability.
• Courteous and customer-focused demeanor.
• Ability to thrive in a fast-paced, dynamic environment with frequent changes.
• Open to working all shifts as needed by the business.
• Other related tasks assigned by managers of the Clients and/or Helpware.

Physical and Mental Requirements

• Must be physically willing and able to sit for an 8-hour shift.
• Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
• Must be physically willing and able to manage multiple chat conversations simultaneously.
• Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
• Must have the ability to thrive in a high-volume, fast-paced call center environment.