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Customer Service Representative (Travel Industry)

HjbtravelsNaperville, Illinois
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Overview

Schedule
Full-time
Part-time
Career level
Senior-level
Remote
On-site
Benefits
Flexible/Unlimited PTO
Career Development

Job Description

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

  • Respond to customer inquiries via phone and email 

  • Assist clients with travel planning, reservations, and general questions

  • Provide accurate information regarding destinations, policies, and procedures

  • Maintain clear and professional communication with clients

  • Follow company guidelines and service standards

  • Document interactions and updates as needed

Qualifications:

  • Strong communication and interpersonal skills

  • Customer service experience preferred (not required)

  • Ability to work independently and manage time effectively

  • Comfortable using computers, email, and online systems

  • Detail-oriented with a positive, solution-focused attitude

  • Interest in the travel industry is a plus

What We Offer:

  • Training and ongoing support

  • Flexible work options (part or full time) 

  • Growth opportunities within the travel industry

  • Supportive and collaborative team environment

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FAQs About Customer Service Representative (Travel Industry) Jobs at Hjbtravels

What is the work location for this position at Hjbtravels?
This job at Hjbtravels is located in Naperville, Illinois, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hjbtravels?
Employer has not shared pay details for this role.
What employment applies to this position at Hjbtravels?
Hjbtravels lists this position under the following employment categories:
  • Full-time
  • Part-time
What experience level is required for this role at Hjbtravels?
Hjbtravels is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Hjbtravels for this role?
Hjbtravels offers following benefits: Flexible/Unlimited PTO and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Hjbtravels?
You can apply for this role at Hjbtravels either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.