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Customer Service Representative

Hunter Recruitment AdvisorsColumbia, Missouri
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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Description

Customer Service Representative (CSR) - Join Our Growing Team at MasterTech!

Are you looking for a fulfilling career with one of the top local companies in the plumbing and HVAC industry? If so, MasterTech Plumbing, Heating, and Cooling is the perfect place for you! Our team enjoys competitive pay, fantastic benefits, and excellent growth opportunities in a supportive and dynamic work environment.

About the RoleAre you a problem-solver who loves helping people make great choices? Do you thrive in fast-paced situations and enjoy providing top-notch customer service? If so, we’d love to meet you!

As a Customer Service Representative (CSR), you’ll be the friendly voice our customers rely on to resolve issues, schedule appointments, and ensure they receive 5-star service. You’ll need to stay calm under pressure, think quickly, and handle a variety of situations with professionalism and care.

What You’ll Do

  • Assist customers with inquiries, troubleshooting, and scheduling appointments.
  • Enter and manage customer information accurately in our system.
  • Follow up with outbound calls to ensure customer satisfaction.
  • Provide both service and sales support, helping customers make informed decisions.
  • Work collaboratively with a great team that values trust, respect, and having fun while working hard.
  • Be open to coaching and continuous learning to enhance your skills.
  • Participate in an on-call rotation for after-hours, weekend, and holiday support when needed.

What We’re Looking For

  • A friendly, customer-focused personality with a genuine desire to help people.
  • High school diploma or GED.
  • Professional and courteous communication skills (both verbal and written).
  • Strong attention to detail and solid data entry skills.
  • Quick thinking and good judgment in handling customer concerns.
  • Emotional intelligence and the ability to stay calm under pressure.
  • Experience in customer service and/or sales is a plus.

Why Join Us?

We value our employees and offer a competitive salary with excellent benefits, including:

  • Competitive Pay – $18-$20/hour (DOE) + Bonus and Incentives
  • Health, vision, and dental insurance
  • Paid vacation and 8 paid holidays
  • 401K with company match
  • Paid career and skills development opportunities
  • Fun team events and occasional snacks & treats
  • Employee discounts on HVAC and plumbing services
  • A supportive and enjoyable work environment

Ready to Apply?If you’re hardworking, team-oriented, and passionate about delivering exceptional service, we’d love to hear from you! Apply Now to take the first step toward an exciting and rewarding career with us.

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FAQs About Customer Service Representative Jobs at Hunter Recruitment Advisors

What is the work location for this position at Hunter Recruitment Advisors?
This job at Hunter Recruitment Advisors is located in Columbia, Missouri, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hunter Recruitment Advisors?
Candidates can expect pay range between $18–$20 for this role.
What employment applies to this position at Hunter Recruitment Advisors?
Hunter Recruitment Advisors lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
What experience level is required for this role at Hunter Recruitment Advisors?
Hunter Recruitment Advisors is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Hunter Recruitment Advisors for this role?
Hunter Recruitment Advisors offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Hunter Recruitment Advisors?
You can apply for this role at Hunter Recruitment Advisors either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.