Customer Service Representative
IconmaJohnston, IA
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Job Description
Our Client, an Agriculture Products company, is looking for a Customer Service Representative for their Johnston, IA location.Responsibilities:
- Provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
- Create and maintain support tools/solutions available online.
- Experience with customer service / support
- High comfort level and experience with consumer software applications
- Strong computer and troubleshooting skills
- Experience with data management
- Knowledge of agriculture customers
- Agriculture operations experience, including Precision Farming experience
- Prior work experience in Agriculture or Technology dealer channels
- Bachelor's degree is strongly preferred
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
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FAQs About Customer Service Representative Jobs at Iconma
What is the work location for this position at Iconma?
This job at Iconma is located in Johnston, IA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Iconma?
Employer has not shared pay details for this role.
What employment applies to this position at Iconma?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Iconma?
You can apply for this role at Iconma either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.