Customer Service Representative
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$20+/hour
Job Description
Title: Customer Service RepresentativeLocation: Gastonia, NC 28056Duration:12 Months#8692Pay Rate: $20/hr- In-Person InterviewKnowledge, Skills & AbilitiesRequired:
- Proven verbal and written communication skills.
- Ability to exercise good judgment with minimal supervision.
- Excellent analytical skills, decision making ability, negotiation and problem-solving skills.
- Must have basic knowledge of computers, including Customer Information Systems, Microsoft Office products (Word, Excel, Outlook, etc.).
- A basic understanding of organization/department/section policies/procedures.
- A basic understanding of billing, rates, credit, energy usage, and customer accounts.
- Demonstrate the ability to de-escalate a call with irate and difficult customers.
- Identify and resolve basic routine issues.
- Work varying shifts, nights, weekends and during emergency situations.
- Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
- Excellent interpersonal skills and ability to function within a team.
- Punctual and ability to plan and use time effectively.
- Flexibility with respect to shifts.
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FAQs About Customer Service Representative Jobs at IntelliPro Group Inc.
What is the work location for this position at IntelliPro Group Inc.?
This job at IntelliPro Group Inc. is located in Gastonia, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at IntelliPro Group Inc.?
Candidates can expect a pay range of $20 (per hour).
What employment applies to this position at IntelliPro Group Inc.?
IntelliPro Group Inc. lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at IntelliPro Group Inc.?
IntelliPro Group Inc. is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at IntelliPro Group Inc.?
You can apply for this role at IntelliPro Group Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.