Customer Service Representative - Manufacturing / B2B
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Overview
Compensation
$62,000-$62,000/hour
Job Description
Customer Service Representative Manufacturing / B2B Location: Confidential (New Haven, CT) | Full-Time | Day Shift | Hourly + OvertimeAbout the Role: Are you a skilled Customer Service professional looking to make a real impact? Join a dynamic manufacturing team where every order you handle supports B2B distributors and drives customer success. Youll work in a collaborative environment, gain hands-on mentorship from an experienced manager, and have the opportunity to grow your career in a fast-paced, high-volume setting.Why Youll Love This Job:
- Competitive salary: $62K$70K, paid hourly, with overtime opportunities
- Full-time day shift (8:00 AM 4:30 PM) with breaks and a 30-minute lunch
- Mentorship and training from a hands-on manager and a highly experienced team
- Career growth opportunities within a well-established manufacturing company
- Work directly with B2B customers and cross-functional teams
- Fully on-site with exposure to multiple systems, applications, and processes
- Manage assigned territories and serve B2B customers with excellence
- Process orders, CCFs, and RGAs accurately and efficiently
- Respond to inquiries about pricing, product availability, order status, and shipping
- Ensure timely issue resolution while balancing company policies and customer needs
- Suggest and implement process improvements to enhance the customer experience
- Collaborate closely with sales, shipping, finance, and order entry teams
- Document processes and help train new team members
- 5+ years of customer service experience in a manufacturing or B2B environment
- Strong multitasking, decision-making, and problem-solving skills
- Excellent computer skills; comfortable using 68 applications across multiple monitors
- ERP experience (JD Edwards preferred) and CRM systems (Salesforce or Microsoft CRM)
- Team-oriented, collaborative, and able to thrive in a fast-paced, high-volume environment
- Experience mentoring or training junior staff
- Familiarity with complex or custom manufacturing processes
- Previous high-volume order management experience
- MondayFriday, day shift
- Fully on-site; commutable to New Haven, CT
- Fast-paced, collaborative team environment
- Exposure to multiple systems and processes, with hands-on mentorship
Automate your job search with Sonara.
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FAQs About Customer Service Representative - Manufacturing / B2B Jobs at J. Morrissey
What is the work location for this position at J. Morrissey?
This job at J. Morrissey is located in New Haven, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at J. Morrissey?
Candidates can expect a pay range of $62,000–$62,000 per hour for this role.
What employment applies to this position at J. Morrissey?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at J. Morrissey?
You can apply for this role at J. Morrissey either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.